Senior Enablement Manager – API

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete onboarding process and continuous support for Connectivity Partner Managers, Enterprise Account Managers, and the wider API Product and Enterprise teams on a global scale across AMER, EMEA, and APAC.

• Develop comprehensive ramp curricula, playbooks, and certifications that encompass connectivity standards, partner onboarding, resolution of sync/data issues, and negotiation strategies.

• Convert API Product roadmap priorities, launches, and go-to-market strategies into effective enablement content and training materials.

• Revitalize and expand partner-facing enablement channels, which include webinars/webcasts for product releases and API updates, newsletters, and other communications.

• Adapt global enablement materials, sales presentations, and narratives to meet the specific needs of regional markets.

• Create and implement role-based training programs and playbooks tailored for Connectivity Partner Management and Homes Enterprise Account Manager teams.

• Collaborate with Product, Sales, RevOps, Policy, and regional leadership to ensure enablement aligns with business objectives.

• Promote the use of enablement tools such as Highspot and Gong, translating insights into coaching and performance enhancements.

• Lead regional enablement efforts for new product launches and go-to-market strategies.

• Establish feedback mechanisms for Connectivity Partner Managers, field teams, and partners to incorporate their insights into training materials.

• Monitor and report on the impact of enablement efforts, including ramp time, performance metrics, certifications, and revenue contributions.

• Develop a scalable and repeatable enablement function for API Product and Enterprise Enablement.

• Enhance conversion rates, retention, revenue outcomes, partner communications, and stakeholder alignment.

⛳️ Requirements

• A minimum of 8 years of professional experience, with at least 5 years in enablement, sales operations, or similar roles within a fast-paced global setting.

• Proven experience in crafting and delivering agile, AI-driven enablement content, including narratives, sales pitches, talking points, objection handling, and standardized playbooks.

• Familiarity with API ecosystems, connectivity partnerships, or dynamics of two-sided marketplaces.

• Capability to engage credibly with product roadmaps and connectivity/API partner managers within a technical, product-focused environment.

• Strong analytical abilities with a knack for analyzing large datasets and identifying performance trends.

• Proficiency in Excel and Google Sheets; SQL skills are highly preferred.

• Experience in supporting or adapting programs across AMER, EMEA, and APAC regions.

• Exceptional verbal and written communication skills, along with strong presentation capabilities.

• Solid cross-functional influence and stakeholder management skills, particularly across Product, Sales, RevOps, and regional teams.

• Project management experience overseeing complex operational programs with clear timelines, deliverables, dependencies, and intake/triage processes.

• Knowledge of go-to-market strategies and sales processes, including metrics related to pipeline, conversion, and retention.

• Ability to prioritize and multitask effectively in a fast-paced and dynamic entrepreneurial environment.

• Preferred: Experience carrying a quota in roles such as Technical Account Manager, Connectivity Partner Manager, or similar partner-facing positions.

• Preferred: Background in technology, travel, or gig/sharing economy sectors.

• Preferred: Experience in launching new programs or establishing an enablement function from scratch.

• Preferred: Experience in designing and implementing quality monitoring programs.

• Preferred: Familiarity with Highspot, Gong, and Asana for intake/workflow management.

• Must reside in a state where Airbnb, Inc. maintains a registered entity.

🏝️ Benefits

• Eligibility for bonuses.

• Equity eligibility.

• Benefits eligibility.

• Employee travel credits.

• Remote work options.

• Opportunities for occasional work at an Airbnb office or participation in offsite events, as coordinated with the manager.

• Reasonable accommodations available throughout the recruitment process for applicants with disabilities.