Software Support Analyst II

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Deliver first-tier technical support for proprietary software applications through phone, email, and remote access to external clients.

• Foster and maintain relationships with team members, management, in-house software developers, and clients.

• Detect, troubleshoot, and resolve application-related issues.

• Communicate and escalate unresolved concerns to the relevant team members.

• Document reported issues and task details, and analyze collected data.

• Implement and provide training on software applications to new clients as well as current clients upgrading to new versions.

• Collaborate within a small team of Support Analysts and report directly to the Team Lead.

⛳️ Requirements

• High school diploma or its equivalent.

• Two (2) years of relevant experience.

• Two years of experience in software support.

• Strong understanding of computer and technical concepts.

• Excellent troubleshooting capabilities.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and effectively manage multiple responsibilities.

• Position is remote and based in the U.S.

• An Associate’s degree or higher from a college or university is preferred.

• Currently not accepting applicants from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.

🏝️ Benefits

• 5-10% travel required.

• Equal Opportunity Employer.