Software Onboarding Manager, B2B E-commerce

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of enterprise launches from kickoff to go-live, acting as the primary lead after the sales handoff.

• Convert each brand’s objectives into launch strategies encompassing Reviews, Loyalty, Referrals, Quizzes, and Surveys.

• Manage several intricate launches at once, proactively resolving any obstacles.

• Provide guidance to brands on program configuration, data migration, theme personalization, and integration with platforms such as Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.

• Collaborate with Solutions Engineering on custom developments and APIs, ensuring clear requirements are documented.

• Educate brand teams and ensure they realize initial value by the time of go-live.

• Coordinate with Sales regarding project scope and timelines while participating in late-stage discussions.

• Transition brands to Customer Success, detailing goals, stakeholders, subsequent steps, and growth opportunities.

• Offer feedback on products and collaborate with Marketing to share customer success stories.

• Create templates, checklists, and playbooks specifically for enterprise launches.

• Cultivate in-depth knowledge of the Okendo platform and associated e-commerce tools, sharing insights with the team.

⛳️ Requirements

• Over 5 years of experience in customer onboarding, implementation, or project management within a B2B SaaS environment, preferably with e-commerce brands or marketing and retention tools.

• Proven ability to lead complex, multi-stakeholder launches for larger clients, ensuring timely and high-quality delivery.

• Exceptional project management and organizational capabilities, with the skill to plan, monitor, and prioritize numerous elements across multiple launches.

• Comfortable with technical aspects such as CSV, HTML, and APIs.

• Familiarity with e-commerce technology stacks and key metrics like conversion rates, average order value (AOV), and repeat purchase rates.

• Confidence in engaging with senior marketing and e-commerce stakeholders.

• Proactive in driving action plans to completion.

• Strong written and verbal communication skills.

• Resourceful, positive, and resilient, especially when navigating complex launch challenges.

• Experience with Shopify, particularly Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront configurations.

• Capability to achieve Okendo Product Expert certification and confidently demonstrate all five Okendo products.

🏝️ Benefits

• No benefits or compensation extras specified in the posting.