Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in adopting Mangomint by overseeing onboarding processes, documenting objectives, delivering product training through virtual meetings, and setting up accounts for a seamless rollout.

• Utilize expertise in the beauty/wellness sector to offer pertinent guidance and establish credibility with business owners.

• Identify and prioritize accounts that demonstrate clear potential for activation.

• Align Mangomint features directly with customer challenges and business objectives.

• Position Mangomint Payment Processing as an essential component of the activation process.

• Develop customized onboarding plans that emphasize the most valuable features first.

• Manage a pipeline of 30–35 new accounts monthly during a 2–3 week implementation timeframe.

• Collaborate with engineering, product, sales, and marketing teams to enhance onboarding and respond to customer feedback.

⛳️ Requirements

• Over 3 years of experience in a customer-facing position such as onboarding, implementation, customer success, account management, or consultative sales.

• Previous experience in the beauty/wellness industry or supporting service-oriented small businesses is highly preferred.

• Comfortable operating in a metrics-driven environment and accountable for outcomes related to activation, adoption, and customer success.

• Demonstrated capability to manage multiple customer onboarding projects simultaneously while maintaining timelines, follow-ups, and internal coordination.

• Excellent written and verbal communication skills, including the ability to confidently set expectations, navigate challenging conversations, and build trustworthy relationships with customers.

• Proactive and solutions-focused, with strong problem-solving abilities and a high degree of ownership and accountability.

• Tech-savvy and proficient in Salesforce, Slack, text messaging, video calls, and various communication platforms.

• Ability to learn new software quickly and explain complex concepts to business owners.

• Preferred time zone: Central, Mountain, or Pacific.

🏝️ Benefits

• Health, dental, vision, life, and long-term disability insurance.

• Generous monthly wellness budget for gym memberships, yoga classes, etc.

• Premium subscription to the Calm app.

• One Medical membership.

• Flexible paid time off.

• 401k plan available (no matching).

• Employee stock option program.

• Equity.

• Commission.