Software Implementation Specialist

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Oversee the implementation of assigned customer projects from the internal handoff and kickoff through configuration, validation, foundational training, launch, and formal transition.

• Conduct implementation discovery sessions to confirm customer data readiness, environmental requirements, security considerations, and integration prerequisites.

• Convert the scope of work into documented implementation plans that include milestones, deliverables, dependencies, assumptions, and customer responsibilities.

• Set up customer environments, addressing inventory and structure, user roles, integrations, and essential workflows.

• Collaborate directly with customer contacts and administrators to validate solutions and provide foundational training.

• Liaise with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners.

• Monitor milestones and pinpoint risks, dependencies, and potential changes in scope.

• Adhere to change-control procedures for any requests that extend beyond the agreed scope.

• Ensure customer accountability regarding data readiness, resource allocation, testing, and approvals.

• Implement post-onboarding Value Realization Projects, including migrations, data remediation, integrations, inventory optimization, and workflow enablement.

• Maintain comprehensive project records and document handoffs across multiple simultaneous implementations.

• Keep visibility on status, configuration, outcomes, risks, next steps, and training requirements.

• Prioritize tasks based on customer impact, project risk, and key milestones.

• Develop technical expertise in 3E products and troubleshoot implementation challenges with technical teams; coding skills are not necessary.

• Report customer-reported bugs, product issues, and feature requests to internal teams.

⛳️ Requirements

• 2–3 years of experience in software implementation, customer onboarding, technical account management, project management, or professional services, preferably in B2B SaaS, technology, or information services.

• Strong technical aptitude with the ability to configure software, resolve setup issues, and quickly learn new products.

• Proven experience managing multiple concurrent customer projects or implementations to meet deadlines and achieve measurable outcomes.

• Capability to translate customer requirements and agreed scope into actionable implementation activities, milestones, and deliverables.

• Excellent written and verbal communication, prioritization, analytical, and problem-solving skills.

• Experience working collaboratively across functions and forming productive customer relationships.

• Proficiency in CRM tools such as Salesforce or HubSpot, as well as Microsoft Office.

• Comfortable working with data and systems of record.

• Ability to navigate through ambiguity, conflicting priorities, and evolving customer needs.

• Willingness to travel 10–20% as required.

• This position must be based in a state where 3E is authorized to employ.

• Must be eligible to work without sponsorship.

• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience is preferred.

• Previous experience in developing or enhancing onboarding processes and customer journeys is preferred.

• Familiarity with tools such as Pendo, Gong, or Zendesk is preferred.

• Understanding of time-to-value, onboarding, adoption, or usage analytics is preferred.

• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software is preferred.

• Multilingual skills and/or experience supporting customers in global markets is preferred.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life insurance and disability coverage.

• Open PTO and parental leave policies.

• 401(k) plan with company matching contributions.

• Employee assistance program.

• Optional supplemental benefits including Accident, Hospital Indemnity, and Critical Illness coverage.

• Performance-based incentives and/or equity may be available depending on the role.

• Opportunity for remote work within the Eastern time zone.

• AI interview recording can be declined without affecting candidacy.