Software Implementation Project Manager

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Oversee intricate new-logo acquisitions, cross-sell initiatives, and Value Realization projects from the point of internal handoff to customer approval and formal closure.

• Convert scopes of work into cohesive delivery strategies that encompass products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.

• Direct technical discovery and pre-integration planning in collaboration with customers and internal technical teams.

• Take ownership of the master implementation plan while coordinating with implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.

• Define measurable success and acceptance criteria, maintaining accountability for results.

• Manage customer project governance and maintain communication with senior stakeholders.

• Track milestones, conduct phase-gate reviews, evaluate project health, and develop mitigation strategies.

• Identify inter-workstream dependencies and risks, assessing their impact on the critical path.

• Oversee scope and change control, facilitate custom development until launch, and deliver data-driven reports on project health, risks, timelines, value, and adoption.

• Create and maintain dashboards or reporting tools to monitor project status and risks.

• Address customer escalations while ensuring accountability for commitments, decisions, resources, data readiness, and approvals.

• Collaborate with Commercial teams on implementation handoff and recognize opportunities for expansion or renewal risks.

• Represent delivery during pre-sales scoping of complex or high-risk opportunities.

• Lead post-onboarding Value Realization Projects, which include migrations, integrations, optimization, remediation, and workflow initiatives.

• Manage multiple simultaneous implementations, prioritizing based on risk, complexity, dependencies, and customer impact.

• Enhance implementation processes, delivery predictability, time-to-value, and overall customer experience.

• Partner with 3E, a provider of regulatory intelligence and AI compliance solutions that assist organizations in safeguarding people and products.

⛳️ Requirements

• 3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, preferably within B2B SaaS, technology, or information services.

• Proven experience in leading intricate customer implementations involving multiple workstreams, technical dependencies, contributors, or products.

• Experience managing project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.

• Strong technical understanding sufficient to comprehend configuration, data, integration, and technical delivery; coding knowledge is not mandatory.

• Demonstrated capability to lead discussions with customers and communicate effectively with senior stakeholders.

• Ability to guide and influence cross-functional contributors without formal authority.

• Experience handling multiple concurrent projects and prioritizing based on customer and business impact.

• Excellent written and verbal communication, analytical thinking, judgment, and problem-solving abilities.

• Proficient with CRM tools such as Salesforce or HubSpot and Microsoft Office; comfortable using data, dashboards, and systems of record to convey project health.

• Capability to navigate through ambiguity and changing scopes while maintaining accountability for outcomes.

• Willingness to travel 10–20% of the time.

• Eligible to work without sponsorship.

• Must reside in a state where 3E is authorized to hire.

• Bachelor's degree in business, information systems, environmental science, or a related field, or equivalent experience is preferred.

• Experience with enterprise and/or mid-market SaaS clients.

• Experience in developing or enhancing implementation processes and customer journeys.

• Familiarity with tools such as Pendo, Gong, or Zendesk.

• Experience with metrics related to time-to-value, adoption, usage, or customer health.

• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.

• Multilingual capabilities and/or experience in supporting global clients.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life insurance and disability coverage.

• Open PTO and parental leave.

• 401(k) plan with company matching.

• Employee assistance program.

• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness).

• Performance-based incentives and/or equity may be available depending on the role.

• Remote work opportunities within the Eastern time zone.