Software Engineer III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire in-depth knowledge of the designated state or customer programs, encompassing requirements, contractual obligations, technical solutions, integrations, configurations, and operational workflows.

• Develop and sustain a comprehensive understanding of customer solutions related to test administration, delivery, scoring, reporting, data exchange, identity management, infrastructure, and external integrations.

• Convert customer needs, RFPs, and contractual obligations into technical specifications, solution methodologies, validation standards, and delivery considerations.

• Generate and update system diagrams, integration pathways, data flows, and various technical documentation.

• Articulate and showcase Pearson's technological capabilities to both customers and internal stakeholders.

• Engage in technical discussions with customers, deliver demonstrations, participate in integration reviews, solution workshops, and RFP or proposal activities.

• Provide practical technical support throughout the implementation phase, integration testing, readiness activities, administration windows, production events, and customer escalations.

• Analyze technical issues across systems by examining configurations, APIs, integrations, data flows, logs, and overall system behavior.

• Collaborate with Engineering, Product, Quality Engineering, Implementation, Operations, Support, Security, and Infrastructure to address technical challenges and delivery risks.

• Ensure comprehensive validation that systems, integrations, and operational processes align with customer requirements and commitments.

• Identify technical discrepancies, dependencies, risks, and product limitations, ensuring they are effectively addressed.

• Leverage insights from implementations, incidents, and customer feedback to enhance products, documentation, processes, and future customer solutions.

⛳️ Requirements

• 1 to 3 years of experience in software engineering, systems engineering, technical support, quality engineering, or a similar hands-on technology role, or equivalent experience in building, testing, integrating, or operating software systems.

• Hands-on experience with software applications, APIs, integrations, data flows, cloud-based systems, or related enterprise technologies.

• Proven ability to troubleshoot technical issues using structured problem-solving techniques and technical evidence.

• Capacity to read technical documentation and create or interpret system diagrams, integration pathways, and data flows.

• Excellent written and verbal communication skills, capable of conveying technical concepts to both technical and non-technical audiences.

• Strong technical curiosity, problem-solving abilities, and a keen interest in understanding the interworking of complex systems.

• Ability to collaborate effectively across technical, product, implementation, and operational teams.

• Interest in engaging directly with customers and building confidence in customer-facing technical discussions and demonstrations.

• Preferred: experience with APIs, cloud platforms, identity and access management, logging and monitoring tools, or distributed applications.

• Preferred: experience in supporting customer implementations, integration testing, production systems, incident response, or technical escalations.

• Preferred: background in enterprise technology, education technology, government, or large-scale assessments.

• Preferred: familiarity with RFPs, proposals, product management, solution engineering, implementation, or delivery functions.

🏝️ Benefits

• Annual incentive program.

• Benefits provided by Pearson (details can be accessed via a benefits link).