Software Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Designs, develops, troubleshoots, and debugs software applications for enhancements and new offerings.

• Creates software and tools that support design, infrastructure, and technology platforms.

• Provides administration, development, and application assistance for end users.

• Engages in the design, development, coding, testing, and debugging of system software.

• Reviews code and evaluates software designs.

• Configures and integrates third-party software components and technologies.

• Conducts root cause analysis for network, operating system, and other issues impacting technical solutions in customer environments.

• Addresses and resolves software bugs and reproduction requests.

• Logs incidents and requests, engaging the appropriate service resources for issues beyond scope.

• Offers limited after-hours and on-call support as necessary.

• Reviews and develops test documentation.

• Collaborates with stakeholders and cross-functional teams on various projects and initiatives.

• Performs additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree (B.S/B.A) from an accredited four-year college or university and 2 to 5 years of relevant experience and/or training; or a comparable combination of education and experience.

• Builds effective internal and external working relationships.

• Exercises judgment within established procedures and practices to determine the appropriate course of action.

• Familiarity with various development programs.

• Ability to quickly understand customer support processes, tools, and techniques.

• Knowledge of how to configure third-party software components and technologies.

• Ability to conduct root cause analysis for network, operating system, and other issues.

• Excellent communication skills in English, both verbal and written.

• Ability to collaborate and work remotely, utilizing communication tools.

• Capacity to multi-task and self-organize, including prioritizing activities.

• Understanding of monitoring systems.

• Strong attention to detail.

• Must be able to perform office-related tasks, which may involve prolonged sitting or standing.

• Must possess the ability to move around within an office environment.

• Must be proficient in using a computer.

• Must have effective communication skills.

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Limited after-hours and on-call support as needed.