Software Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of and manage a portfolio of customer accounts, ensuring retention and engagement throughout the entire customer lifecycle.

• Create and sustain scalable post-sales engagement processes.

• Implement onboarding, adoption, and engagement initiatives.

• Foster trustworthy relationships with customers.

• Promote software adoption and realization of value.

• Assess customer situations and formulate balanced solutions.

• Utilize advisory and negotiation skills to reach mutually beneficial results.

• Maintain in-depth knowledge of Patterson software solutions, customer workflows, and best practices.

• Advocate for customer needs and relay feedback to enhance products, services, and overall customer experience.

• Meet retention, engagement, and customer satisfaction targets.

• Monitor customer health, usage, and engagement metrics.

• Collaborate with sales, marketing, product development, and customer success teams.

• Develop and implement retention strategies alongside marketing and cross-functional teams.

• Record customer activities, engagement efforts, and account information for reporting and informed decision-making.

⛳️ Requirements

• Minimum of 2 years of experience in account management.

• Bachelor's Degree in sales, business, marketing, or equivalent experience.

• Preferred experience in supporting, training, renewing, or selling software solutions in a B2B setting.

• Experience in the dental, healthcare, or related industry is preferred.

• Familiarity with Patterson software solutions and customer workflows is a plus.

• Occasional travel (25%) within a national area is required.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision benefits along with an integrated Wellness Program.

• 401(k) Match for Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Fully Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

• Exclusive incentive programs and rewards for qualifying employees.