Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote platform utilization and monitor technical health metrics for designated accounts

• Establish strong technical relationships with security practitioners, architects, and technical leaders

• Provide guidance to customers on enhancing security programs, developing detection strategies, and assessing technology investment value

• Advance customer engagement with Expel through increased integrations and optimized settings

• Deliver technical resources and assistance for Customer Success Manager-led quarterly business reviews

• Address complex troubleshooting and integration issues alongside TSEs, Detection & Response, Engineering, and Product teams

• Lead the coordination of technical incident responses with clients

• Recognize technical expansion prospects, including new integrations and additional coverage

• Mentor and coach less experienced Technical Account Managers (TAMs) and Customer Success Managers (CSMs) on technical subjects

• Collaborate with Customer Success Managers, who are responsible for managing commercial relationships and retention outcomes

⛳️ Requirements

• Over 7 years of experience in the security industry, primarily in consultative customer-facing positions

• Profound technical knowledge in three or more security product domains, such as EDR, NDR, SIEM, Cloud security, and IAM, along with relevant detection strategies

• Background in customer-facing technical roles, including solutions engineering, professional services, or technical consulting

• Comprehensive understanding of enterprise security operations and the challenges encountered by security teams

• Excellent consultative abilities, prioritizing listening and understanding customer contexts before suggesting solutions

• Capability to convey complex technical concepts to diverse audiences, from SOC analysts to security directors

• Authorized to work in the United States

🏝️ Benefits

• Eligibility for bonuses

• Stock options

• Unlimited paid time off (PTO)

• Flexibility in work location

• Up to 24 weeks of parental leave

• Exceptional health benefits

• Access to a diverse range of security leaders across various industries

• Engagement in customer missions that prioritize safety and life-saving initiatives

• Opportunity to deepen knowledge in the security market, especially in security operations

• Experience in consultative risk management and security strategy

• Access to Expel's security operations platform

• Exposure to security technologies and methodologies