Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Foster and nurture relationships with clients and account teams

• Acquire a technical understanding of customers’ implementations of Samsara

• Enhance the technical support experience for customers through expertise and effective problem-solving

• Comprehend and resolve issues related to Samsara APIs, hardware, software, and AI technologies

• Serve as the main technical liaison between Samsara and designated customers

• Align Samsara's solutions with the operational needs and objectives of customers

• Recognize opportunities for further value and growth, and communicate achieved results

• Build enduring relationships with technical stakeholders and act as a trusted technical consultant

• Oversee customer expectations and communication during major incidents

• Keep precise records of customer interactions and activities in the engagement system

• Contribute to the scaling and development of the Technical Account Management team

• Share insights and best practices to improve team effectiveness

• Advocate for Samsara’s Operating Values and Principles

⛳️ Requirements

• Over 7 years of experience in technical account management, customer success, or a comparable role

• Bachelor's degree in a technical discipline or equivalent practical experience in Computer Science, Engineering, or related areas

• Outstanding technical literacy, including troubleshooting hardware, software, and AI technologies

• Excellent written and verbal communication abilities

• Proven track record in building and sustaining customer relationships

• Business insight with a data-driven approach to understanding customer requirements

• Strong inclination for action, ownership, deep problem-solving, and a commitment to high standards

• Enthusiasm for technology and a dedication to ongoing learning

• Demonstrated interest in artificial intelligence, machine learning, and their practical applications in business

• Proficiency in Python programming

• Experience in supporting enterprise-level clients in a SaaS, IoT, or PaaS setting

• Familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI; experience with Gemini is preferred

• Willingness to travel occasionally to customer locations

• Availability for occasional after-hours or weekend support based on customer needs

• Legal authorization to work for the company and in the specified work location

🏝️ Benefits

• Performance-based bonus or variable pay

• Equity options for eligible positions

• Flexible, employee-driven remote work model

• Professional development funding

• Comprehensive health insurance plans

• Parental leave benefits

• Competitive total compensation packages

• Flexible working arrangements

• Office access for employees who prefer an in-person work environment