Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver business, technical, and product expertise for post-sales initiatives to guarantee customer satisfaction.

• Guide clients on both existing and new product features and their impact on business growth.

• Conduct thorough technical product evaluations.

• Manage, coordinate, and supervise product upgrades.

• Regularly perform product health assessments.

• Develop and maintain customer environment profiles.

• Facilitate ticket resolution in collaboration with support teams.

• Work alongside cross-functional teams to comprehend customer concerns and drive solutions.

• Partner with Professional Services and Project Managers throughout the implementation process.

• Ensure the overall health of each account.

⛳️ Requirements

• Over 5 years of experience in presales, technical account management, professional services, support engineering, or other customer-facing technical roles in enterprise software support.

• Exceptional customer service abilities and a strong commitment to customer care.

• Self-motivated, adaptable, and enthusiastic about learning new technologies.

• Strong skills in time management and multitasking.

• Bachelor’s degree in a relevant technical discipline.

• A flexible team player with strong collaborative skills.

• Capability to understand and assess customer technical requirements.

• Outstanding verbal and written communication skills.

• Confidence in communicating both in person and via phone with large teams and audiences.

• Ability to engage with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams.

• Proficient knowledge of Windows-based server operating systems, such as Microsoft Windows Server.

• Understanding of Active Directory and GPO.

• Familiarity with network topology and layers.

• Knowledge of networking tools and utilities.

• Awareness of AV/firewall rules and policies.

• Insight into secure machine-to-machine communications.

• Understanding of virtualization technologies.

• Knowledge of security software.

• Experience with Windows account administration.

🏝️ Benefits

• A culture of flexibility, trust, and continuous learning.

• Dedicated employee care and support.

• A workplace focused on diversity and inclusion.