Social Services Administrative Coordinator

This is a fully remote position, open to applicants in Maine.

📋 Description

• Deliver administrative and technical assistance to the Complex Case Unit

• Participate in meetings, accurately record detailed minutes, and monitor action items

• Manage correspondence and communicate with both internal and external stakeholders via phone and email

• Investigate and confirm member information utilizing MaineCare eligibility and claims systems

• Document findings and facilitate timely resolution of inquiries and case-related matters

• Enhance administrative processes and procedures to boost team efficiency

• Examine complex and sensitive issues while preparing reports, spreadsheets, and tracking tools

• Respond to inquiries in a professional manner, maintaining confidentiality and applying sound judgment

• Collect information regarding healthcare providers, community resources, and service availability to aid care coordination efforts

• Collaborate with team members and external partners to promote positive outcomes for MaineCare members

⛳️ Requirements

• High school diploma or its equivalent (GED)

• Four (4) years of combined education and/or experience in administrative support, healthcare administration, medical eligibility programs, care management, behavioral health, human services, or related areas

• Strong organizational, research, and analytical capabilities

• Exceptional written and verbal communication skills

• Proficient typing skills and meticulous attention to detail

• Capacity to independently manage multiple priorities while effectively collaborating within a team environment

• Ability to manage sensitive information with professionalism and confidentiality

• Proficiency in Microsoft Office Suite, including Excel (sorting, filtering, and basic formulas)

• Proficiency in Microsoft Outlook

• Proficiency in SharePoint

• Proficiency in Microsoft Forms

• Proficiency in Power Automate

• Capability to quickly grasp new software systems and databases

• Strong skills in meeting facilitation and documentation

• Sound judgment and problem-solving skills

• Ability to research, analyze, and interpret complex information

• Excellent interpersonal and customer service skills

• Ability to communicate effectively with diverse stakeholders

• Dedication to continuous learning and process improvement

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k) with Discretionary Employer Match

• Paid Time Off and Paid Holidays

• Flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP)

• Additional Employee Discounts and Perks