Social Media Manager – Contractor

This is a fully remote position, open to applicants in California.

📋 Description

• Provide temporary support to the Diablo IV Marketing team leading up to the December 1 launch of Diablo IV Season 16 and ensure social content continuity through January 2027.

• Oversee the coordination of content production, reviews, approvals, and publishing processes in collaboration with the social agency and internal teams.

• Manage the Diablo social content calendar and align schedules accordingly.

• Monitor deadlines, deliverables, dependencies, approvals, production progress, asset versions, delivery timelines, and publishing readiness.

• Assist in the creation of the Season 17 social agency brief utilizing established templates and guidance.

• Identify risks, schedule modifications, and obstacles while keeping stakeholders informed and aligned.

• Coordinate static, video, and motion creative assets across various platforms and channels.

• Facilitate creative reviews and approvals using Opal.

• Gather and consolidate feedback, manage revisions, and confirm approvals from stakeholders.

• Ensure that assets comply with platform specifications, safe zones, file requirements, and publishing standards.

• Work with the agency community manager to offer guidance, obtain approvals, and ensure accurate execution of publishing plans.

• Act as the primary operational contact for social schedules, approvals, and publishing coordination.

• Collaborate with marketing, creative, production, community, regional, and agency partners.

• Participate in planning and review meetings, share updates, and verify responsibilities and next steps.

• Maintain continuity by addressing urgent requests and keeping stakeholders informed.

• Provide scheduled operational support during company holidays or closures as necessary, monitor social channels, coordinate with the agency, and escalate urgent matters.

• Ensure that coverage plans, escalation procedures, and approvals are clearly defined in advance.

⛳️ Requirements

• A minimum of 3 years of relevant experience in social media, social operations, or content production.

• Proven experience in coordinating social calendars, creative production, and agency workflows.

• Strong organizational capabilities and the ability to independently manage deadlines, dependencies, and competing priorities.

• Familiarity with major social media platforms, publishing processes, and content specifications.

• Experience with project management and creative review or approval tools.

• Excellent written and verbal communication skills, with the ability to work effectively across both internal and external teams.

• Experience in gaming, entertainment, live-service products, or similar audience-driven sectors is an advantage.

• Knowledge of the Diablo franchise, its community, and its audience is a plus.

• Experience collaborating with third-party agencies and external partners is beneficial.

• Familiarity with platforms like Opal, Sprinklr, Airtable, Asana, or similar is advantageous; prior experience with Opal is not mandatory.

• Must be based in Irvine or remote within the United States.

• Ability to primarily work West Coast hours (9:00 a.m.–6:00 p.m. PST) for remote candidates.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance, along with health savings accounts, healthcare spending accounts, and dependent care spending accounts, life and AD&D insurance, and disability insurance.

• 401(k) plan with company matching.

• Tuition reimbursement for further education.

• Charitable donation matching program.

• Paid holidays and vacation time.

• Paid sick leave.

• Floating holidays for personal use.

• Compassionate and bereavement leave options.

• Parental leave for new parents.

• Mental health and wellbeing programs.

• Access to fitness programs.

• Free and discounted games.

• Optional benefit programs including supplemental life & disability, legal services, ID protection, rental insurance, and more.

• Relocation assistance may be provided if the company mandates geographic relocation for the position.

• Competitive base salary.

• Potential for incentive compensation (not guaranteed).