Social Media Manager – Contractor

This is a fully remote position, open to applicants in California.

📋 Description

• Provide temporary support to the Diablo IV Marketing team until January 2027, including the launch of Diablo IV Season 16 on December 1 and the ongoing cadence of social content.

• Manage the Diablo social content calendar and align schedules with agency partners and internal teams.

• Monitor deadlines, deliverables, dependencies, approvals, production status, asset versions, delivery dates, and readiness for publishing.

• Assist in the creation of the Season 17 social agency brief utilizing established templates and guidelines.

• Identify risks, schedule modifications, and obstacles while keeping stakeholders informed on subsequent actions.

• Coordinate social creative assets across various platforms and channels, including static, video, and motion content.

• Oversee creative reviews and approvals through the Opal platform.

• Aggregate creative feedback, manage revisions, and confirm stakeholder approvals.

• Ensure that assets comply with platform specifications, safe zones, file requirements, and publishing standards.

• Collaborate with the agency community manager to provide guidance, obtain approvals, and ensure the accurate execution of approved publishing plans.

• Act as the primary operational contact for social schedules, approvals, and publishing coordination.

• Work in conjunction with marketing, creative, production, community, regional, and agency partners.

• Attend planning and review meetings, share updates, and confirm responsibilities and next steps.

• Maintain continuity of social operations by addressing urgent needs and keeping stakeholders informed.

• Offer occasional scheduled operational coverage during company closures or holiday periods, oversee social channels, coordinate with the agency community manager, and escalate urgent issues.

• Collaborate with agency and internal teams to clarify coverage plans, escalation routes, and approvals.

⛳️ Requirements

• A minimum of 3 years of relevant experience in social media, social operations, or content production.

• Experience in coordinating social calendars, creative production, and agency workflows.

• Excellent organizational skills with the capacity to manage deadlines, dependencies, and competing priorities independently.

• Familiarity with major social media platforms, publishing processes, and content specifications.

• Proficiency in project management and creative review or approval tools.

• Strong written and verbal communication skills, capable of effectively collaborating with both internal and external teams.

• Experience in gaming, entertainment, live-service products, or related audience-driven industries is a plus.

• Knowledge of the Diablo franchise, its community, and audience is an additional advantage.

• Experience working with third-party agencies and external partners is a plus.

• Familiarity with platforms such as Opal, Sprinklr, Airtable, Asana, or similar tools is an advantage; prior experience with Opal is not mandatory.

• Remote candidates must reside within the United States and be available to work primarily West Coast hours (9:00 a.m.–6:00 p.m. PST).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, along with health savings accounts or health reimbursement accounts, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, and disability insurance.

• 401(k) plan with company matching.

• Tuition reimbursement program.

• Charitable donation matching program.

• Paid holidays and vacation time.

• Paid sick leave.

• Floating holidays.

• Compassionate and bereavement leaves.

• Parental leave.

• Mental health and wellbeing programs.

• Fitness programs.

• Access to free and discounted games.

• Optional benefit programs including supplemental life and disability insurance, legal services, ID protection, rental insurance, and more.

• Relocation assistance may be provided if the company necessitates geographic relocation.