Social Media Engagement Specialist – ENG

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Plan and publish batches of approved content using scheduling platforms.

• Enhance posting times by utilizing platform analytics.

• Confirm captions, links, and tags prior to publishing.

• Address comments and direct messages promptly.

• Interact with followers and relevant community accounts.

• Monitor and respond to reviews, particularly on Google My Business.

• Detect and rectify flagged content or posting mistakes.

• Keep an eye on account status for any login and security concerns.

• Aid in the onboarding of client accounts to scheduling tools.

• Engage with specialized communities and industry influencers to foster growth.

• Identify and nurture potential brand advocates.

• Set up or refine client social media profiles.

• Link accounts to scheduling tools.

• Provide evidence of work and performance reports.

• Collaborate with design, copywriting, and client-facing teams on content revisions and approvals.

• Manage urgent or special content requests.

⛳️ Requirements

• At least 2 years of experience using scheduling tools (e.g., Sprout, Hootsuite, Meta Business Suite).

• Demonstrated experience in online community development and direct social media interaction.

• Exceptional command of English (both written and verbal).

• Strong communication, time management, and organizational capabilities.

• High level of attention to detail and ability to work autonomously.

• Creativity and empathy in managing client voice and brand tone.

• Ability to analyze engagement analytics and modify strategies as needed.

• Willingness to operate in US time zones (PST, EST, CST).

• High school diploma or equivalent required.

• Reliable and high-speed internet connection, ideally 25 MBPS or higher, with a backup.

• Personal PC/laptop with 8GB RAM and specified processor, operating system, browser, security software, and storage requirements.

• Headset/earphones with noise cancellation and webcam at 720p or higher.

• A designated, quiet, and well-organized workspace.

• Preferred: at least 2 years of experience managing multiple client accounts.

• Preferred: background in marketing, social media management, or public relations.

• Preferred: experience managing large-volume client portfolios.

• Preferred: familiarity with Google My Business, TikTok, LinkedIn, and Instagram strategies.

• Preferred: knowledge of AI-driven content scheduling or engagement tools.

🏝️ Benefits

• Permanent remote work arrangement.

• Competitive starting salary paid in USD.

• Internet allowance.

• HMO insurance (PH).

• Retirement fund.

• Paid US holidays.

• Paid vacation and sick leave.