SOC Supervisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Supervise, mentor, and assist SOC Analysts and Technical Leads.

• Ensure operational readiness around the clock.

• Oversee the triage process for SIEM, EDR, and NDR alerts.

• Guarantee the prioritization, response, and escalation of alerts according to established playbooks.

• Serve as the first point of escalation for intricate alerts and incidents from Tier 0 enrichment and staff.

• Manage shift coverage, rotations, and scheduling for SOC Analysts with input and approval from SOC leadership.

• Promote high-quality service delivery and foster continuous improvement.

• Supervise operational documentation.

⛳️ Requirements

• A Bachelor's degree in Cybersecurity, Information Technology, or a related field, accompanied by 5+ years of relevant experience, or a Master's degree with 3+ years of experience.

• An additional 4+ years of experience may be considered in place of a degree.

• Must be a U.S. Citizen capable of obtaining and maintaining a Public Trust.

• A minimum of 3 years of experience in a SOC or security operations setting.

• At least 1 year of experience in a lead, senior analyst, or supervisory role.

• Security+ certification is mandatory.

• CySA+, CEH, GSEC, or equivalent certifications are preferred.

• Strong comprehension of SIEM, EDR, and NDR technologies.

• Familiarity with common security event types, threats, and best practices for incident response.

• Exceptional leadership, communication, and time management abilities.

• Capability to multitask and make decisions in a fast-paced environment.

• Strong customer service and relationship management skills at a mid-tier leadership level.

• Experience with ITSM/ticketing systems and documentation standards.

• Interest or experience with AI solutions, such as Dropzone or GenAI.

🏝️ Benefits

• Primarily a day shift position with rotating on-call responsibilities.