Snowflake Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and drive new service opportunities while collaborating with customers and internal stakeholders.

• Engage with senior stakeholders to enhance service delivery and effectiveness.

• Ensure that customer applications are designed for scalability and efficiency across customer organizations and Snowflake teams.

• Formulate a quality service strategy tailored to each customer.

• Capture and analyze key metrics, identify upsell opportunities, and establish yourself as a trusted advisor to clients.

• Oversee all facets of Snowflake implementations and manage a variety of project and service types.

• Provide guidance and oversight to ensure delivery quality for Snowflake engagements.

• Develop, execute, and monitor client relationship roadmaps.

• Manage critical client projects, keeping stakeholders informed about status updates, issues, risks, goals, and objectives.

• Contribute to the development of policies, procedures, and standards within the practice.

• Leverage industry knowledge to enhance configuration strategies and delivery methods.

• Support sales initiatives through project scoping, estimation, proposal preparation, and delivery updates.

• Collaborate with customers, system integrators, and technology vendors on project pursuits and progress.

• Address customer-specific challenges and take ownership of escalations and high-profile situations.

• Work alongside Product Management, Engineering, and Marketing to refine Snowflake products and marketing strategies.

• Identify and recommend process improvements for both clients and Snowflake.

⛳️ Requirements

• 8–11 years of experience in a Services Delivery role or a similar position.

• Experience managing complex, technical implementation projects.

• Proven track record of achieving Professional Services revenue targets for assigned accounts.

• Ability to manage multiple complex projects and deliverables concurrently.

• Direct experience in data warehousing, business intelligence, and/or cloud technologies.

• Experience in the public sector (PubSec).

• Strong ability to effectively communicate and translate ideas across design, engineering, marketing, advertising, and business development teams.

• Excellent presentation skills.

• Proficient in articulating concepts to both business and technical audiences, including senior executives in large enterprises.

• Ideally, a permanent US resident, preferably a US citizen capable of passing a fingerprint background check.

• Bonus: experience in a client support and advisory technical role, such as a solution architect, system administrator, or technical account manager.

🏝️ Benefits

• Unique opportunity to work on a groundbreaking software product.

• Gain hands-on experience with cutting-edge data warehouse technology.

• Develop, lead, and execute an initiative that could transform the industry.

• Learn from industry leaders and become part of a dedicated, experienced team of professionals.