Smart Fridge Launch Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert sales commitments into actionable launch strategies with established timelines and sequences.

• Perform site evaluations and verify readiness prior to equipment relocations.

• Oversee the procurement of equipment, staging of inventory, and third-party logistics in active markets.

• Develop and sustain installation and maintenance vendor networks in each operational metro area.

• Set up systems, integrations, and device configurations prior to go-live.

• Ensure that warehouse and storage capacities scale in advance of deployment volumes.

• Manage the master launch calendar for both active and upcoming locations.

• Monitor launch performance metrics, including on-time rates, budget adherence, and escalation frequencies.

• Take ownership of the onsite launch experience from day one.

• Facilitate user onboarding and adoption within the initial 30 days.

• Track early engagement and implement re-engagement strategies as necessary.

• Maintain feedback loops from the field for menu, operational, and product insights.

• Map customer journeys by vertical and refine the launch model accordingly.

• Own and enhance the national launch playbook.

• Lead the deployment, testing, sequencing, and fleet-wide rollout of Computer Vision hardware and software.

• Head the physical installation and operations integration of Shelf Pusher & Branding V2.

• Coordinate updated Standard Operating Procedures (SOPs) and ensure smooth operational transitions.

• Enforce disciplined launch sequencing in collaboration with Sales.

• Enhance 3PL readiness and market infrastructure alongside Logistics.

• Drive system configuration, conduct integration testing, and resolve launch-blocking issues with Tech.

• Collaborate with Finance on capital expenditure tracking, purchase order approvals, and cost visibility.

⛳️ Requirements

• 6-10 years of experience in operations, field services, retail expansion, or consumer-facing launch activities.

• Must possess a hands-on approach; comfortable executing tasks personally rather than solely directing others.

• Demonstrated success in managing simultaneous hardware or physical infrastructure rollouts across multiple locations.

• Experience in scaling operational functions into repeatable and autonomous systems.

• Strong financial acumen: responsible for budget management, cost-per-unit tracking, and capital expenditure oversight.

• Comfortable navigating ambiguity; favors action over analysis paralysis.

• Capable of driving alignment among Sales, Tech, Logistics, and Finance without formal authority.

• Willing to travel for launch supervision, market development, and field evaluations.

• Experience in creating operational playbooks from the ground up.

• Preferred background in food, hospitality, retail, or workplace experience.

• Proficiency in Spanish is preferred but not required.

🏝️ Benefits

• Health Insurance coverage.

• 401k Plan.

• Eligibility for a bi-annual performance bonus.

• Paid Time Off (PTO).

• 5-year Sabbatical: After completing 5 years with CookUnity, you receive a 4-week paid sabbatical.

• Paid Family Leave.

• Compassionate Leave: 3-5 days available each time the need arises.

• A generous amount of CookUnity credits to enjoy our exceptional meals, added to your account monthly.

• Wellness benefits: access to fitness subsidies to promote a healthy lifestyle.

• Personalized Spanish coaching.

• An exciting opportunity to join a company dedicated to transforming how we eat and how chefs operate!