Sleep Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and provide product information, solutions, and pertinent details to CPAP patients regarding therapy usage.

• Engage in both proactive and reactive outreach to patients during their first full year of CPAP therapy.

• Make and receive inbound and outbound calls to coach, educate, and motivate patients using CPAP therapy.

• Address and resolve equipment-related issues.

• Utilize manufacturers' software to analyze patient usage data and make informed calls.

• Leverage knowledge of OSA to articulate the potential benefits of therapy.

• Assist with common troubleshooting inquiries related to PAP and mask equipment.

• Encourage patients to download and utilize manufacturer mobile app solutions.

• Confirm patient demographics, physician preferences, and notification preferences while documenting each patient interaction.

• Accurately record patient accounts, comments, discussions, and concerns.

• Propose ideas, recommend changes, and identify opportunities that promote business growth.

• Perform additional duties as needed.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred knowledge and experience working with patients diagnosed with OSA.

• Familiarity with different insurance plans (HMO, PPO, Medicare).

• Moderate proficiency in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Proficient in English (reading, writing, verbal).

• Moderate mathematical skills, with a strong capability to understand, interpret, and create spreadsheet data.

• Ability to comply with HIPAA guidelines.

• Capability to perform a stationary role that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and adjusting focus.

• Ability to occasionally lift equipment weighing up to 50 lbs.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Coverage for short-term and long-term disability.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs focused on mental, physical, and financial well-being.

• Reasonable accommodations for qualified individuals with disabilities.