Sleep Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively and reactively engage with patients during their initial full year of CPAP therapy.

• Make and receive both inbound and outbound calls to coach, educate, and support patients as they adapt to CPAP therapy.

• Identify obstacles to consistent therapy use and offer practical tools and solutions.

• Utilize manufacturer software to review patient usage data and tailor conversations accordingly.

• Leverage knowledge of obstructive sleep apnea (OSA) to explain therapy and highlight the benefits of consistent usage.

• Acquire a foundational understanding of PAP and mask equipment from various manufacturers to assist with common troubleshooting queries.

• Motivate patients to utilize manufacturer mobile applications and other accessible resources.

• Assist patients in comprehending insurance requirements, equipment maintenance, and future resupply necessities.

• Confirm patient demographics, physician information, and notification preferences during each interaction.

• Accurately document patient interactions, inquiries, concerns, and subsequent actions in the patient account.

• Contribute ideas and pinpoint opportunities to enhance the patient experience and support business development.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• Proficiency in English, encompassing reading, writing, and verbal communication.

• Moderate skill level with Microsoft Office applications, including Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Willingness to learn and utilize manufacturer software and other digital tools.

• Moderate mathematical skills, with the ability to understand, interpret, and manipulate spreadsheet data.

• Capability to work independently, take initiative, and devise practical solutions with minimal supervision.

• Strong communication skills, with the ability to convey information clearly and comfortably to patients over the phone.

• Knowledge or experience in working with patients diagnosed with OSA is preferred.

• Experience with various insurance plans, including HMO, PPO, and Medicare, is preferred.

• Ability to meet the physical demands of the job, including occasional lifting of equipment weighing up to 50 lbs.

• Must adhere to HIPAA compliance guidelines.

🏝️ Benefits

• Medical, dental, and vision care coverage.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Domestic partner benefits.

• Programs for mental, physical, and financial well-being.

• Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.