Site Reliability Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the daily operations of a monitoring platform, which includes dashboards, monitors, log pipelines, APM instrumentation, synthetic tests, and Real User Monitoring.

• Actively analyze logs, error tracking, traces, and metrics to identify failures, regressions, and anomalies; triage, reproduce, and drive issues towards resolution.

• Adjust alert thresholds, monitoring logic, and notification routing to minimize noise and false positives while ensuring that customer-impacting issues are escalated to the appropriate personnel.

• Instrument services with valuable metrics, structured logs, and distributed traces.

• Collaborate with engineers to enhance code observability.

• Compose post-incident reviews, track remediation tasks, and incorporate lessons learned into monitors, runbooks, and system design.

• Define, assess, and report on service level indicators for essential customer-facing services.

• Enhance the reliability, scalability, and cost-effectiveness of cloud infrastructure, CI/CD pipelines, and release processes.

• Automate repetitive operational tasks.

• Maintain and refine runbooks, escalation paths, and operational documentation.

• Collaborate with enterprise InfoSec to address cybersecurity risks, including SSL/TLS cleanup, security headers, and DNS configuration hygiene.

• Monitor security findings from scans and audits until verified closure.

• Work alongside engineering, QA, product, and security teams to integrate reliability and observability into new features.

⛳️ Requirements

• Over 3 years of experience in site reliability engineering, DevOps, platform engineering, or a software engineering role focused on production.

• Practical experience in administering and building platforms such as New Relic, Grafana, Splunk, or Dynatrace, covering dashboards, monitors, log management, and APM.

• Strong skills in troubleshooting and root-cause analysis.

• Proficiency in at least one scripting or programming language, including Python, TypeScript/JavaScript, Go, or Bash.

• Ability to read application code to diagnose failures.

• Experience managing services in AWS, GCP, or Azure.

• A solid understanding of networking, containers, and Linux fundamentals.

• Familiarity with infrastructure as code tools such as Terraform, CloudFormation, or Pulumi.

• Acquainted with CI/CD tools like GitHub Actions.

• Experience with on-call duties, incident response, and post-incident review processes.

• Excellent written and verbal communication skills, capable of explaining reliability concerns and trade-offs to non-technical stakeholders.

🏝️ Benefits

• Health and dental insurance.

• Meal and food allowance.

• Childcare assistance.

• Extended paternity leave.

• Partnerships with gyms and health and wellness professionals through Wellhub (Gympass) TotalPass.

• Profit Sharing and Results Participation (PLR).

• Life insurance.

• Continuous learning platform (CI&T University).

• Discount club.

• Free online platform dedicated to physical, mental, and overall well-being.

• Pregnancy and responsible parenting course.

• Partnerships with online learning platforms.

• Language learning platform.

• Inclusion support and accommodations during the selection process.

• A dedicated Health and Well-being team, inclusion specialists, and affinity groups.