Site Payment Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Coordinate the activities and team members across various studies.

• Collaborate with project teams to ensure effective management of site payment setup and payments.

• Oversee payments for designated studies.

• Manage the setup and modifications of payments in the investigator payment system in accordance with budget templates.

• Assist in project planning and decision-making processes.

• Provide proactive support for projects and assigned tasks.

• Act as the accountable lead and main point of contact for queries related to Site Payment Services.

• Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and Site Payment Services teams.

• Represent Investigator Payment in meetings regarding study start-up and payment strategy.

• Lead and conduct audits and inspections.

• Perform administrative tasks including timesheets, metrics, and expense reports.

• Gather and analyze information from teams, systems, and tools.

• Analyze and present data to stakeholders effectively.

• Train members of the Site Payment Services team.

• Identify and implement efficiencies in processes.

• Manage the complete cycle of site payments.

• Monitor and communicate the status of site payments and any issues that arise.

• Authorize study setups prior to the commencement of payments.

• Resolve escalated second-line helpdesk issues.

• Assist in compiling project status reports.

• Ensure proper funding is secured before processing payments.

• Participate in Project Strategy Meetings and contribute to payment strategy planning.

• Ensure adherence to contractual timelines for investigator payments.

• Address and resolve payment discrepancies.

• Provide payment reports to clients.

⛳️ Requirements

• Preferred 4+ years of experience in a Clinical Research Organization; Business; Finance/Accounting; or other relevant fields.

• Experience in supporting Clinical Site Payments.

• Advanced to excellent English proficiency for non-native speakers.

• Minimum of a bachelor's degree or an equivalent qualification.

• Strong interpersonal, verbal, and written communication abilities.

• Capability to make decisions and advise staff in ambiguous situations.

• Skills in root cause analysis and process development.

• Strong customer focus and professional interaction capabilities.

• Ability to manage multiple diverse tasks and prioritize workload with meticulous attention to detail.

• Advanced skills in MS Excel for spreadsheet analysis.

• Proficient in MS Outlook, Teams, PowerPoint, and Word.

• Strong analytical skills and a keen attention to detail.

• Ability to operate within a decentralized matrix environment.

• Knowledge of the fundamentals of the CRO industry and Investigator Payments.

• Familiarity with clinical trial pricing and budgeting tools.

• Thorough understanding of Parexel SOPs, Operational Guidelines, and Work Instructions.

• In-depth knowledge of site payment setup and payment processes, including contract analysis.

🏝️ Benefits

• Capacity for remote work.

• Flexibility in working hours.

• Opportunities for professional growth.

• Environment that encourages doing your best work.