Shop Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Carry out shop onboarding tasks and conduct launch readiness evaluations.

• Establish and manage products, variants, bundles, attributes, and ensure listing quality.

• Uphold backend product data quality and organization of the shop.

• Supervise shop health, policy concerns, violations, and operational risks.

• Identify stock, logistics, refund, order, and system issues that need follow-up.

• Refresh operational data points in the Command Center and internal tracking systems.

• Address standard fixes and direct non-standard issues to the appropriate owner.

• Support accuracy in system operations across shop backend tools and reporting metrics.

• Ensure repeatable setup standards and quality assurance checklists are maintained.

• Collaborate with cross-functional teams to enhance client success and operational efficiency.

⛳️ Requirements

• Demonstrated expertise in managing shop backends (TikTok Shop, Seller Center, Shopify).

• Comprehensive understanding of product catalog management, including variant configuration, bundles, and optimization of listing quality.

• Proven history of sustaining high-quality backend data.

• Experience conducting regular system audits.

• Capability to ensure 100% accuracy in operational tracking and command center dashboards.

• Ability to proactively monitor account health and identify policy violations or operational risks.

• Competence in executing timely resolutions to uphold store compliance and integrity.

• Experience in establishing and following repeatable setup standards and quality assurance checklists.

• Skill in minimizing listing error rates and decreasing client escalations.

• Proficient in troubleshooting stock, logistics, refund, or system integration challenges.

• Ability to direct non-standard complexities to the suitable internal stakeholders.

🏝️ Benefits

• Competitive compensation - aligned to experience and market benchmarks.

• Global collaboration - working with experts across regions and time zones.

• Career growth and development - opportunities to evolve as we scale.

• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement.

• Positive-energy culture - grounded in respect, inclusion, and accountability.

• Meaningful impact helping some of the world’s most progressive brands grow.

• Remote-first culture.