Shop and Marketplace Operations Specialist, VA

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Oversee the health of the TikTok Shop account, including performance metrics, policy infractions, listing removals, product and intellectual property flags, and warnings.

• Compose, submit, and track appeals for listing infractions, product qualification issues, and shop-level actions.

• Prepare applications for brand authorization and product qualification while keeping authorization records updated.

• Maintain logs of violations, appeals, outcomes, and root causes; escalate any threats to shop standing.

• Handle return and refund requests, which encompass refund-only, partial refunds, disputed, accepted, and rejected returns.

• Collaborate with returns processors and fulfillment teams regarding Amazon MCF and Fulfilled by TikTok order challenges.

• Create and manage TikTok Shop apparel and footwear listings, including titles, descriptions, variants, images, size charts, attributes, pricing, and shipping templates.

• Align TikTok Shop listings with Amazon catalog SKUs using a UPC-based product mapping system.

• Develop and maintain Shein and Shopify listings and process Stadium Goods dropship orders via Shopify.

• Address marketplace customer inquiries, returns, account health issues, violations, appeals, order statuses, and tracking information.

• Conduct inventory synchronization checks, document standard operating procedures (SOPs) with Loom walkthroughs, and receive training on promotions, affiliate samples, and Shopify launch processes.

• Provide weekly operational summaries and keep track of violations, returns, and listings for leadership review.

⛳️ Requirements

• Minimum of 1 year of direct experience managing a TikTok Shop (US market) from the seller perspective in Seller Center; experience solely on the creator side or as an affiliate is not sufficient.

• Proven experience in filing appeals for TikTok Shop listing violations or actions at the shop level.

• Direct experience managing the TikTok Shop returns and refunds queue, including handling disputes and partial refunds.

• Practical experience in creating and maintaining TikTok Shop listings that include multiple variants, images, attributes, and shipping templates.

• Highly organized and dependable, adept at managing recurring queues, daily checklists, logs, and meeting deadlines.

• Proficient with Google Sheets, including filters, lookups, and basic formulas.

• Exceptional written English skills.

• Strong working knowledge of AI tools, particularly Claude; experience using AI for appeals, customer responses, listing copy, and procedure documentation is beneficial.

• Preferred: Experience with Amazon Seller Central.

• Preferred: Familiarity with multichannel listing tools such as 4Seller and Amazon Multi-Channel Fulfillment or Fulfilled by TikTok.

• Preferred: Knowledge of TikTok Shop affiliate operations or platforms like Euka and FastMoss.

• Preferred: Experience in selling branded athletic apparel or footwear and managing brand authorization or proof-of-purchase requirements.

• Preferred: Seller-side experience on Shein.

• Preferred: Experience with Shopify admin or retail-partner dropship fulfillment.

• Familiarity with TikTok Shop Seller Center, Shein Seller Center, Shopify admin, 4Seller, Amazon Seller Central, Google Sheets and Drive, Slack, Asana, Gmail, Loom, and Claude is advantageous.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from anywhere—our team is global, and we prioritize work-life balance.

• Growth Opportunities: As an essential team member, you’ll have the opportunity to shape your role and advance with us.

• Innovative Culture: Join a team dedicated to leveraging data to tackle challenges and achieve success in a swiftly changing market.

• Claude Pro account provided.

• Confidentiality and Non-Circumvention Agreement included as part of the recruitment process.