Shipping Scheduler

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Participate in pipeline meetings to gain insights into forthcoming project scopes and logistical requirements.

• Develop and oversee daily delivery and retrieval routes, taking into account job complexity, geographical factors, and team skill levels.

• Allocate trucks, crew members, and necessary equipment for all planned activities.

• Coordinate truck availability and route scheduling to minimize delays and reduce idle time.

• Monitor incoming Slack messages, phone calls, and system updates to proactively manage next-day or same-day modifications.

• Track field teams in real-time utilizing dispatch tracking software such as DispatchTrack or similar applications.

• Address issues and modify routes or team assignments throughout the day as needed.

• Provide real-time field support to crews, troubleshoot challenges, and escalate issues when necessary.

• Collaborate with warehouse teams regarding loadout or pickup modifications.

• Communicate updates to Customer Experience regarding delivery timelines and service expectations.

• Relay changes related to job scheduling, crew arrival, or order specifics.

• Act as a liaison between field teams and office personnel.

• Document exceptions, challenges, and inefficiencies in Google Sheets or internal dispatch logs.

• Ensure field teams accurately log activities in dispatch tracking systems.

• Maintain project statuses and provide accurate inventory updates in collaboration with the Logistics Manager.

• Assist in the collection and organization of DOT reports and field safety documentation.

• Help monitor supply inventory for field teams.

• Cover scheduling, quality control, or routing responsibilities during absences or peak periods.

• Engage in safety reporting and escalation by identifying field incidents or at-risk behaviors.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• 2-3 years of experience in dispatch, logistics, operations support, or a related field (preferred).

• Basic computer skills and willingness to learn dispatch tracking systems.

• Excellent multitasking and time-management abilities.

• Strong organizational and communication skills, capable of working under pressure and managing multiple tasks concurrently.

• Proficiency in Microsoft Office and shipping software systems.

• Ability to work both independently and collaboratively within a team, with a keen attention to detail and a commitment to quality.

• Availability to work during US business hours.

• Bilingual in English and Spanish (preferred).

• Experience in supporting furniture, appliance, construction, or field service crews (preferred).

• Familiarity with DOT compliance or field safety protocols (preferred).

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.