Surgical Coordinator and Scheduler – Armenian Speaking

This is a fully remote position, open to applicants in Armenia, +1 more country.

📋 Description

• Organize and oversee patient appointments for consultations, follow-up sessions, and pre-operative assessments.

• Coordinate surgical operations by securing operating room availability and synchronizing schedules for providers, facilities, and patients.

• Administer scheduling systems in real time to ensure optimal clinical workflow and reduce gaps or instances of double-booking.

• Facilitate comprehensive pre-operative and post-operative care coordination among participating care providers and facilities.

• Obtain medical clearances, diagnostic test outcomes, and prior authorizations prior to the scheduled surgery dates.

• Examine and validate patient records to ensure complete clinical, legal, and insurance documentation.

• Act as the primary point of contact for patients before and after surgical interventions.

• Clarify pre-operative requirements and post-operative care plans to patients and their families.

• Address patient questions, offer compassionate support, and escalate clinical issues when necessary.

• Maintain precise patient records within the EMR system.

• Monitor procedure status, follow-up schedules, and post-operative milestone check-ins.

• Communicate with surgical teams and clinic providers regarding schedule changes and clinical preparation needs.

⛳️ Requirements

• Prior experience in surgical coordination, medical scheduling, or clinical care navigation is essential.

• Strong understanding of surgical scheduling processes, pre-operative clearance requirements, prior authorization procedures, and post-operative instructions.

• Outstanding verbal and written English communication skills, complemented by a warm and professional demeanor over the phone.

• Proficient in navigating Electronic Medical Record (EMR) software, digital scheduling tools, and cloud-based communication platforms.

• Highly organized, with the ability to manage multiple surgical timelines and adhere to strict documentation deadlines without errors.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth within the organization.

• Supportive and collaborative work environment.