Job Scheduler – Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Schedule and book jobs for the field team using Uptick.

• Assign jobs to team members based on their skill set, experience, and location.

• Estimate realistic job durations according to the work scope.

• Reschedule and rearrange jobs as priorities change, technicians become unavailable, or urgent tasks arise.

• Keep technicians' schedules organized and current, minimizing gaps and unnecessary travel between assignments whenever possible.

• Communicate with technicians and customers to verify appointment times and any modifications.

• Maintain precise records of jobs and scheduling within Uptick.

• Proactively inform management about scheduling conflicts, capacity issues, or jobs at risk.

• Undertake additional administrative and operational support tasks as assigned by management.

⛳️ Requirements

• Relevant hands-on experience in the fire services/fire protection industry, providing a genuine understanding of job scopes, durations, and the skills needed for various job types; OR demonstrated job scheduling/dispatch experience in a trades or field-service environment (mandatory).

• Strong organizational abilities with the capacity to manage a dynamic, busy schedule across multiple technicians and jobs simultaneously (mandatory).

• Excellent communication skills for liaising with technicians, customers, and management regarding appointments and schedule adjustments.

• Experience with job management, scheduling, CRM, or field-service software; ability to quickly adapt to new systems such as Uptick.

• Keen attention to detail in maintaining accurate job, scheduling, and customer records.

• Capacity to identify scheduling conflicts, capacity issues, and at-risk jobs while proactively communicating these to management.

• Exceptional multitasking, time-management, and problem-solving capabilities in a fast-paced operational setting.

• Background in providing administrative and operational support to management and field teams.

• Professional and confident communication style with a strong focus on customer service.

🏝️ Benefits

• Australian public holidays.

• Australian working hours.