Shared Services Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main contact for designated client accounts and projects.

• Oversee comprehensive project management for multiple simultaneous programs.

• Organize internal resources and cross-functional teams to guarantee successful project delivery.

• Create and sustain detailed project plans, workback schedules, and execution timelines.

• Ensure that projects are completed on schedule, within scope, and within budget.

• Monitor project progress, identify risks in advance, and communicate mitigation strategies.

• Handle changes in project scope, scheduling adjustments, and operational escalations.

• Facilitate communication among clients, leadership, field teams, and internal stakeholders.

• Collaborate with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams.

• Review project reports, compliance tracking, and execution data for precision and thoroughness.

• Aid in the development and standardization of project workflows, documentation, and processes.

• Create and uphold project documentation, reporting summaries, and materials for project closure.

• Ensure the availability and alignment of resources according to project scope and timing.

• Elevate project risks, obstacles, or client issues to leadership.

• Cultivate strong client relationships through proactive communication and execution management.

• Assist in onboarding, mentoring, and knowledge-sharing within the AM and PC teams.

• Identify opportunities for operational enhancements, process efficiencies, and scalability.

⛳️ Requirements

• 3–5 years of relevant experience in Account Management, Project Management, Client Services, or a related field.

• Demonstrated ability to manage multiple projects and client relationships simultaneously.

• Strong client-facing communication and relationship management capabilities.

• Excellent skills in written and verbal communication.

• Exceptional organizational skills with a keen attention to detail and follow-through.

• Capability to manage competing priorities in a dynamic environment.

• Experience in coordinating cross-functional teams and operational workflows.

• Strong problem-solving, critical thinking, and risk management abilities.

• Ability to operate independently while fostering strong team collaboration.

• Experience in creating project plans, timelines, reports, and project documentation.

• Proficient in Microsoft Office Suite, particularly Excel.

• Preferred experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools.

• Background in field execution, retail merchandising, marketing operations, or client services environments is preferred.

• PMP, CAPM, PRINCE2, or equivalent project management certification is advantageous.

🏝️ Benefits

• Competitive salary, paid weekly.

• Opportunity to work remotely from home.

• Health/Dental/Vision benefits.

• 401K Program with matching contributions.

• Paid Time Off.

• Paid Holidays.

• Partial Mobile Reimbursement.

• Scholarship opportunities for employees and their direct family members.

• Employee Assistance Program.

• Leadership Development Program.

• Special pricing for employees across multiple clients.

• Opportunities for personal development.

• Professional stretch assignments.

• Long-term career pathing options.