SFMC Solution Architect, Marketing Cloud Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in Salesforce implementation initiatives of various scales and complexities.

• Collect and document business requirements via discovery sessions and client consultations.

• Configure Salesforce solutions in alignment with requirements and industry best practices.

• Aid in data migration, validation, and system testing processes.

• Conduct and document functional testing while supporting user acceptance testing.

• Develop project documentation, training materials, and user manuals.

• Present client demonstrations and provide end-user training.

• Support application launch and go-live efforts.

• Offer post-implementation assistance and resolve any issues that arise.

• Identify opportunities for process improvements and suggest viable solutions.

• Foster professional relationships with client stakeholders.

• Communicate updates on project status, progress, and action items both internally and externally.

• Address client inquiries and requests promptly.

• Participate in client workshops, meetings, demonstrations, and training sessions.

• Identify and escalate project risks, issues, and obstacles.

• Collaborate with architects, developers, project managers, and consultants.

• Engage in project planning, status meetings, and internal discussions.

• Contribute to documentation efforts and knowledge sharing practices.

• Support delivery processes and initiatives centered around best practices.

• Maintain project documentation and track time effectively.

• Provide management with updates on project status, escalating concerns and resource requirements as necessary.

• Meet expectations for utilization, quality, and professional growth.

• Pursue continuous learning and Salesforce certification objectives.

• Embody company values and enhance team culture.

⛳️ Requirements

• Bachelor’s degree or a comparable mix of education and experience.

• 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a similar technical role.

• Experience interacting directly with customers or internal stakeholders.

• Familiarity with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Clouds is preferred.

• Background in software implementation projects or business process improvement initiatives is advantageous.

• Salesforce certifications are a plus, or the ability to secure Salesforce certifications within six months of employment.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Exceptional verbal and written communication skills.

• Strong organizational abilities and meticulous attention to detail.

• Capacity to manage multiple priorities in a dynamic environment.

• Ability to work both independently and collaboratively in a team setting.

• Comfortable leading meetings, training sessions, and client discussions.

• Proficient in Microsoft Office or Google Suite applications, especially Excel or Google Sheets.

• Understanding of Salesforce platform functionalities and business processes.

• Quick learner of new technologies and business areas.

• Dedicated to delivering high-quality work and outstanding customer experiences.

• Previous experience in consulting, professional services, or client-facing roles is preferred.

• Experience in a SaaS or technology environment is preferred.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Comprehensive benefits package that includes health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work atmosphere.

• Currently offering 100% remote work options.

• An equal opportunity employer that is dedicated to diversity.