Session Verification Specialist

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Review daily service sessions and their accompanying documentation to ensure completeness and accuracy.

• Verify session dates, times, service details, providers, and all necessary information.

• Examine session notes and related documentation for any missing or inconsistent information.

• Identify documentation errors, discrepancies, or incomplete records, and coordinate necessary corrections with the appropriate staff.

• Follow established procedures for verifying sessions and reviewing documentation.

• Track sessions that are pending, completed, rejected, or corrected.

• Maintain precise records of verification activities and unresolved issues.

• Escalate recurring documentation or compliance concerns to the relevant supervisor.

• Collaborate with clinical, scheduling, administrative, and billing teams when clarification is needed.

• Handle documentation with confidentiality in line with applicable privacy regulations.

• Assist with internal audits and quality-control reviews as required.

• Monitor recurring issues and pinpoint opportunities to enhance documentation accuracy and workflow efficiency.

• Meet daily or weekly productivity and accuracy objectives.

⛳️ Requirements

• A Bachelor's degree in Healthcare Administration, Psychology, Business Administration, Human Services, or a related field is preferred.

• 1–2+ years of experience in healthcare administration, medical/clinical documentation, ABA, behavioral health, insurance, billing, or quality assurance is preferred.

• Experience in reviewing clinical or healthcare documentation is highly desirable.

• Familiarity with ABA terminology, therapy sessions, or behavioral health documentation is advantageous.

• Exceptional attention to detail and strong data-entry accuracy.

• Strong organizational and time-management abilities.

• Capacity to identify discrepancies and follow through on issues until resolution.

• Comfortable performing repetitive, detail-oriented quality-control tasks.

• Strong written and verbal communication skills.

• Proficient with spreadsheets, databases, and standard office productivity software.

• Ability to manage confidential patient/client information appropriately.

• Comfortable working under deadlines and in a high-volume record environment.

• Primary internet connection of at least 15 Mbps.

• Backup internet connection of at least 10 Mbps, capable of supporting work during power outages.

• Desktop or laptop with an Intel Core i5 8th generation or newer, Intel Core i3 10th generation or newer, AMD Ryzen 5, or equivalent processor.

• Primary device with a minimum of 8 GB RAM.

• Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.

• A quiet, dedicated home office space.

• A smartphone for communication and verification purposes.

🏝️ Benefits

• Fun, inclusive, and innovative culture.

• Opportunities for professional growth and learning.

• Resources for career advancement.

• Flexible work-from-home options or the ability to work from any location of choice.

• Support for work-life balance.

• Quality time spent with loved ones.