Servicing Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collaborate with the team to process and release daily equipment lease/loan fundings.

• Conduct and supervise the review of lockbox and ACH cash receipts, as well as cash application.

• Input and scrutinize daily cash activities across the company’s bank accounts within the general ledger system.

• Investigate and resolve intricate payment issues, contract rate discrepancies, and account variances.

• Manage and/or authorize transactions related to returned payments, refunds, and payoffs.

• Oversee the maintenance and review of the advanced payment ledger and associated suspense accounts.

• Provide support for syndication activities, including fund transfers, tracking payoffs and clawbacks, and remitting late fees.

• Review and/or process payments for vendor and dealer commissions, billing, and revenue sharing.

• Prepare and/or evaluate recurring servicing reports and manage audit confirmation requests.

• Execute manual asset-level billing tasks for vendors.

• Maintain or direct the upkeep of spreadsheets and systems for contract, funding, and lockbox tracking.

• Delegate and prioritize the team's workload while managing daily servicing demands.

• Train, coach, and mentor servicing team members through collaborative hands-on efforts.

• Identify, assess, and lead the adoption of AI-driven tools and automation for servicing functions.

• Report directly to the SVP of Operations.

• Coordinate with internal accounting and treasury colleagues, third-party servicers, vendors, dealers, and syndication partners.

⛳️ Requirements

• A bachelor’s degree is preferred; however, 7–10 years of relevant experience in financial services operations, including a minimum of 2 years in a leadership or supervisory role, may be accepted in lieu of a degree.

• In-depth knowledge of equipment lease/loan servicing operations, particularly cash application, funding, and review processes within commercial finance or leasing.

• Proven experience in leading, supervising, or coaching a servicing or operations team.

• Proficiency in using general ledger and financial systems, such as Microsoft Dynamics.

• Advanced skills in spreadsheet applications.

• Familiarity with loan/lease servicing platforms, lockbox processing, and handling ACH/EFT payments.

• Strong analytical and problem-solving capabilities for addressing complex payment issues, contract discrepancies, and account variances.

• Capacity to manage competing priorities and meet recurring deadlines accurately on a daily, weekly, monthly, and quarterly basis.

• Excellent written and verbal communication abilities, along with strong interpersonal skills.

• A working understanding of accounting and general ledger concepts related to servicing transactions.

• Ability to maintain the confidentiality of financial, customer, and contract information.

• Familiarity with AI-driven and automation tools for servicing or financial operations.

• Capability to evaluate, implement, and lead the team in adopting new technologies.

• Successful completion of a credit check, criminal background verification, and pre-employment drug screening, including marijuana screening.

• Must meet U.S. employment eligibility verification standards.

🏝️ Benefits

• Eligible for an Annual Discretionary Cash Bonus Target: 10%.

• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%.

• Comprehensive Medical, Dental, Vision, and Life Insurance coverage.

• Paid Sick Leave.

• 3 weeks of Vacation.

• Approximately 11 Holidays each year.

• Health Savings Account (HSA) or Flexible Spending Account (FSA).

• Additional voluntary benefits available.

• 401(k) Retirement Savings Plan with Employer Match Program.

• 529 College Savings Plan.

• Employee Mortgage Loan Program.

• Complimentary access to an Axos Bank Account with Self-Directed Trading.