Services Programme Delivery Manager, German Speaker

This is a fully remote position, open to applicants in Germany.

📋 Description

• Define, implement, and oversee program strategy across various projects and workstreams

• Ensure that project deliverables align with quality standards and company policies

• Develop additional project opportunities in collaboration with Business Development and clients

• Create and monitor program and project artifacts, including plans, earned value metrics, scopes, and executive risk/issue/opportunity management

• Track benefits and value realization across programs and projects

• Ensure adherence to best practices for testing and deployment

• Develop communication plans and facilitate meetings with customers and internal teams

• Manage and fulfill Service Level and Operational Level Agreements

• Facilitate management of problems, incidents, and changes

• Identify and implement continuous improvements to service management processes and strategy

• Plan and conduct business and innovation reviews aimed at account retention and customer satisfaction

• Manage client budgets, resources, forecasting, KPIs, costs, profitability, margins, accrual revenue, and pricing strategy

• Produce program plans, burndown reports, and strategic reports

• Handle invoices and collaborate with Finance on payments

• Identify opportunities for upselling, service improvements, and revenue growth

• Lead change control and coordinate participants in the program

• Enhance delivery processes, templates, and PMO standards

• Coach and mentor junior project managers and coordinators

• Support pre-sales activities, account planning, proposals, and solution scoping

• Educate internal staff on services, customer experience, the PMO value proposition, and SOPs

• Contribute to lessons learned and PMO knowledge management initiatives

• Advocate for external and internal clients, partners, and industry stakeholders

⛳️ Requirements

• Bilingual in German and English

• Demonstrated experience in a similar senior project management/service delivery management role

• Advanced knowledge of Project Management and Software Engineering methodologies, including Agile, SAFe, Waterfall, PRINCE2, Agile Scrum Master, and Product Management

• Experience leading strategic advisory meetings with clients and managing senior-level stakeholders

• Proven experience in account management and sales to foster account growth

• Familiarity with ITIL frameworks

• Experience in gathering requirements and defining client problem statements

• Proven ability to manage large-scale projects and programs with multiple workstreams

• Knowledge in incident, problem, and change management

• General understanding of the pre-sales process within a services context

• Working experience with business development teams on proposals and pitches

• Knowledge or experience in Cloud, ITIL, Agile, DevOps, and Work Management

• Strong understanding of the software development lifecycle and best practices

• PgMP or a related certification

• Relevant accreditation and/or certification in Atlassian and ITIL

• Familiarity with the Atlassian, GitLab, and monday.com ecosystems

• Experience contributing to client-facing Service Reviews and workshops

• Strong communication, organizational, and stakeholder management skills

• Ability to work both independently and in a collaborative team environment

🏝️ Benefits

• Diverse and inclusive team environment

• Interview preparation information and tips

• Opportunities for learning and growth