Services Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily execution of intricate Installation Services projects and assist in qualified sales initiatives.

• Utilize value-based selling techniques to pinpoint business requirements and create tailored solutions for clients.

• Collaborate with Solution Architects, Customer Success, Sales, the Director of Installation, client stakeholders, and TGCS personnel.

• Supervise program implementation and delivery across multiple complex projects that involve TGCS, clients, and third-party vendors.

• Conduct daily project team meetings and engage with cross-functional teams.

• Administer project budgets, timelines, scope, and change control while achieving P&L objectives.

• Formulate and manage project plans that align with both TGCS and client objectives.

• Deliver program updates to clients and internal executives, manage escalations, and address issues as they arise.

• Guide Project Managers and foster team leadership development.

• Organize requirements-gathering workshops, oversee risk mitigation efforts, and maintain comprehensive project documentation.

• Prepare content for RFPs and RFIs while identifying opportunities to utilize existing resources.

• Willingness to travel up to 20%.

⛳️ Requirements

• Bachelor's degree with 12+ years of relevant experience or an equivalent combination of education and experience.

• At least 12 years of Project Management experience, with a minimum of 6 years in the retail sector, particularly in store operations.

• Demonstrated experience with Point-of-Sale installation and cabling projects.

• Expertise in crafting customer proposals and delivering impactful presentations.

• Strong grasp of P&L responsibilities and financial oversight.

• Proficient in MS Office applications, including MS Project and Excel.

• Outstanding communication and relationship-building abilities at all organizational levels.

• Excellent multitasking and organizational skills.

• Familiarity with project change control protocols, including budget and scope management.

• Customer-facing experience, particularly in a service-oriented context.

• Proven track record in managing custom installation projects.

• Ability to influence and collaborate effectively in a matrixed team environment.

• Strong problem-solving capabilities and a commitment to achieving results.

• PMP Certification is preferred.

🏝️ Benefits

• Comprehensive group health coverage (medical, dental, & vision).

• Employee Assistance Programs.

• Pre-tax spending accounts.

• 401(k) plan with company match.

• Company-provided life insurance.

• Pet Insurance.

• Employee discounts.

• Generous paid holiday schedule, along with paid vacation and sick/personal days.