Services License Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure compliance of THD At Home Services with state and local regulatory license requirements.

• Hold and maintain specific trade licenses on behalf of THD.

• Establish and nurture relationships with state and local officials as well as trade organizations.

• Oversee the compliance of Service Providers with licensing, permitting, inspections, and professional/trade standards.

• Conduct quality and compliance audits at job sites and provide supervision.

• Represent THD in matters related to the building contractor business.

• Address customer complaints associated with THD Services installations and authorize customer satisfaction markdowns up to $1,000.

• Meet with state and local officials and trade groups to resolve compliance-related issues.

• Perform ad hoc data analysis to identify risks and instances of non-compliance.

• Report findings and suggest solutions and process enhancements.

• Lead a workgroup by assigning and reviewing tasks, training, and contributing to performance evaluations.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• Minimum educational requirement is a high school diploma and/or GED, with knowledge, skills, and abilities typically acquired through completion.

• At least 6 years of relevant work experience.

• Must possess or be able to successfully pass examinations to obtain specified trade contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, or Electrical Contractor.

• Capability to pass state, county, or city regulated trade exams within the designated region.

• Ability to manage Service Provider performance in alignment with regulatory laws and Service Provider Agreements.

• Strong interpersonal skills to cultivate relationships, persuade others, resolve issues, and ensure customer satisfaction.

• Competence in performing data analysis and deriving actionable insights.

• Ability to create and implement process improvements and address complex challenges.

• Preferred strong connections with state and local regulatory agencies and/or trade organizations.

• A Bachelor’s degree is preferred.

• Intermediate proficiency in Microsoft Office Suite is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching.

• Paid time off and holiday pay.

• Opportunities for professional development and training.

• Employee discounts on products and services.