ServiceNow Tester

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect, refine, and document both business and technical requirements through stakeholder interviews, workshops, and process analysis.

• Develop user stories, acceptance criteria, and backlog items for Agile development teams.

• Convert business needs into actionable user stories and technical specifications.

• Design, construct, and sustain test scripts for ServiceNow applications, workflows, configurations, integrations, and interfaces.

• Conduct functional, integration, regression, system, and end-to-end testing within a SAFe Agile framework.

• Validate ServiceNow forms, workflows, business rules, notifications, approvals, role/permission models, catalog items, and configured functionalities.

• Confirm inbound and outbound integrations between ServiceNow and enterprise systems, APIs, and data interfaces.

• Document defects with reproducible steps, monitor issues until resolution, retest fixes, and communicate results.

• Work collaboratively with developers, product owners, business analysts, and stakeholders to clarify requirements and enhance test coverage.

• Create and maintain test plans, test cases, test data sets, traceability matrices, and evidence documentation.

• Engage in sprint planning, backlog refinement, daily stand-ups, demos, retrospectives, and other Agile ceremonies.

• Suggest enhancements to requirements development, testing processes, tools, automation, and QA practices.

• Provide support for USTRANSCOM’s Joint Transportation Management System, a critical platform aimed at modernizing transportation, logistics, and financial operations through SAP S/4HANA ERP integration.

⛳️ Requirements

• Active Secret clearance.

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Business Analysis, or equivalent experience.

• At least 5 years of experience in software testing.

• A minimum of 3 years of practical experience in ServiceNow testing for large-scale enterprise systems.

• Proficient in testing ServiceNow workflows, configurations, business rules, roles/permissions, and integrations.

• Skilled in gathering and documenting requirements along with producing user stories, acceptance criteria, and backlog items.

• Strong grasp of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery practices.

• Excellent analytical and problem-solving skills.

• Outstanding communication abilities.

• Capable of working independently as well as collaboratively.

• ServiceNow Certifications: CSA, CAD, or similar.

• Experience with ServiceNow CWM, ITSM, Agile Development, test management, defect tracking, APIs, and system integrations.

• Background in facilitating stakeholder interviews, workshops, process analysis, and requirements traceability.

• Familiar with CI/CD pipelines, Jenkins, Git, and DevSecOps practices.

• Previous experience supporting federal agencies or Department of Defense programs.

🏝️ Benefits

• Flexible time off benefit.

• Comprehensive learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Competitive compensation.

• Opportunities for learning and development.