Senior ServiceNow Administrator

This is a fully remote position, open to applicants in Romania, +1 more country.

📋 Description

• Become a member of the ServiceNow team as we develop a new platform for a Dutch cloud services provider serving the public sector.

• Transition from a customized instance that has been in use for over 10 years to a fresh, out-of-the-box implementation using the latest release.

• Take responsibility for day-to-day platform operations, which include managing incidents, service requests, access and role administration, configuration adjustments, and maintaining the Service Portal, all while adhering to contractual SLAs.

• Manage access control and identity operations, covering role and group models, ACLs, as well as LDAP and AD synchronization, user and group imports, and conducting periodic access reviews.

• Oversee the monitoring, troubleshooting, and repair of active integrations, and specify design modifications when configuration corrections are inadequate.

• Ensure the quality of CMDB data and the CI class model, including maintaining CI relationships.

• Serve as the technical authority for operational changes by evaluating impacts, determining whether to configure or customize, and safeguarding the integrity of out-of-the-box solutions.

• Reverse-engineer undocumented legacy configurations and document them accordingly.

• Execute platform lifecycle tasks, including upgrades, patching, updating set promotions between environments, and managing vendor cases with ServiceNow.

• Work autonomously with client stakeholders and transform operational challenges into actionable decisions.

• Collaborate with a small, experienced team of developers and architects while maintaining direct communication with clients.

⛳️ Requirements

• Active ServiceNow Certified System Administrator (CSA) certification.

• Valid Certified Data Foundations certification.

• At least 5 years of practical experience with ServiceNow, including a minimum of 2 years in a technical ownership role of a production instance.

• Demonstrated ability to operate within a heavily customized instance, including reading, debugging, and modifying Business Rules, Script Includes, Client Scripts, and flows created by others.

• Proficiency in JavaScript and GlideRecord for writing and debugging purposes.

• Hands-on experience with RBAC configuration, including role and group models, ACLs, user criteria, delegated administration, and access reviews.

• Experience with LDAP and AD synchronization and data imports, covering import sets, transform maps, scheduled imports, coalescing rules, and troubleshooting failed loads.

• Knowledge of the CMDB class model, CI relationships, and data quality practices.

• Functional understanding of REST and SOAP interfaces, IntegrationHub, and the MID Server.

• Capability to diagnose failing interfaces and provide clear specifications for developers.

• Experience in configuring and maintaining Service Portal, including portal pages, widgets, and catalog presentation.

• Proficiency in English.

• Ability to maintain a technical stance in discussions with client stakeholders.

• Knowledge of ServiceNow ITOM, including Discovery, Service Mapping, and Event Management.

• Familiarity with the CSDM framework.

• ServiceNow Certified Implementation Specialist in ITSM, ITOM, or Discovery.

• Experience in a multi-tenant or managed service provider environment is a plus.

• Proficiency in Dutch or prior experience working with Dutch clients is an advantage.

🏝️ Benefits

• Flexible and remote working arrangements.

• Opportunities to work on international projects with leading global clients.

• Travel opportunities related to international projects.

• A non-corporate work atmosphere.

• Access to language classes.

• Participation in knowledge-sharing initiatives.

• Private healthcare and life insurance coverage.

• Access to a multisport card.

• Long-term engagement with opportunities for growth in ITOM, CMDB, and CSDM roles.