Principal Technical Consultant – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the design and execution of intricate ServiceNow solutions.

• Implement best practices, technical standards, and principles of platform architecture.

• Collaborate with clients to evaluate the current state and outline the desired future state.

• Convert business requirements into scalable technical solutions.

• Offer technical leadership for extensive implementations, integrations, and enterprise transformation initiatives.

• Recognize technical and delivery risks and suggest mitigation strategies.

• Ensure technical governance and maintain solution quality throughout the project lifecycle.

• Work closely with architects, consultants, delivery teams, partners, and stakeholders.

• Mentor, guide, and develop consultants and technical professionals.

• Encourage knowledge sharing and continuous improvement.

• Utilize AI, automation, and AI-driven tools to enhance efficiency, support decision-making, and improve service delivery.

⛳️ Requirements

• Demonstrated experience in consulting, professional services, or enterprise technology settings.

• Strong practical experience in designing and executing ServiceNow solutions.

• Experience in complex enterprise environments.

• Proven track record in leading large-scale technical programs, integrations, and multidisciplinary teams.

• Familiarity with ServiceNow domains/workflows and their related business processes.

• Experience with AI, automation, or AI-driven tools aimed at enhancing processes and business outcomes.

• Exceptional communication skills for both technical and executive audiences.

• Relevant ServiceNow certifications pertaining to applicable workflows/domains.

• Proficient or fluent in English.

• Willingness to travel up to 50% as required by projects and clients.

• Preferred: Experience serving as a Trusted Advisor on ServiceNow enterprise transformation projects.

• Preferred: Experience in driving platform adoption and managing change.

• Preferred: Experience with technical strategy and governance involving multiple stakeholders and partners.

• Preferred: Strong analytical skills and ability to solve complex technical problems.

• Preferred: Experience in developing and mentoring consultants and high-performing technical teams.

🏝️ Benefits

• Fully remote work model.

• Global work environment.

• Travel requirement of up to 50%, as necessitated by projects and clients.