ServiceNow System Administrator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist the U.S. Department of Justice, Office of Justice Programs (OJP).

• Implement ServiceNow upgrades, patches, and perform routine maintenance.

• Keep updated with the latest ServiceNow platform releases.

• Administer users, groups, roles, and access in accordance with identity management and security protocols.

• Oversee the usage of ServiceNow licenses and subscriptions.

• Compile the monthly subscription utilization report.

• Manage data imports and exports while ensuring data integrity, including CMDB and asset data.

• Create reports and dashboards to monitor platform usage and performance, as well as to fulfill user requests.

• Diagnose and resolve platform-related issues.

• Provide daily platform support as part of a nine-member Agile team.

• Investigate known issues and manage ServiceNow Support cases until resolution.

• Assist in regression testing for upgrades and releases alongside the QA tester.

• Contribute to the development of the Hardware and Software Asset Management.

• Document configurations and procedures.

• Adhere to configuration management and change control processes.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 3 years of practical experience in ServiceNow system administration.

• Proficient in applying ServiceNow updates and patches, as well as conducting regular platform maintenance.

• Experience in managing data imports and exports while ensuring data integrity.

• Skilled in creating reports and dashboards to evaluate platform usage and performance.

• Demonstrated experience in troubleshooting and resolving technical issues within the ServiceNow platform.

• Knowledgeable in license administration and user/group management.

• U.S. citizenship is mandatory for DOJ IT contracts.

• Capability to obtain and maintain a DOJ Public Trust (moderate risk background investigation).

• Must successfully pass a company background check.

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Application Developer (CAD) is necessary or must be obtained within 6 months of starting.

• Federal ServiceNow experience is preferable, especially at the Department of Justice.

• Current or recent DOJ Public Trust is a plus.

• ServiceNow Certified Implementation Specialist (CIS) in HAM, SAM, CSM, or HRSD is desirable.

• Experience in Hardware and Software Asset Management.

• Familiarity with managing ServiceNow subscriptions and reconciling license counts.

• Knowledge of Performance Analytics and the Automated Test Framework.

• Bachelor's degree in information technology or a related field is required.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations are available for individuals with disabilities.