Learning Management System Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Support the LMS Support Team in the upkeep of the global Learning Management System (LMS).

• Develop various learning-related activities, such as training modules, classes, courses, learning matrices, and other initiatives within the LMS.

• Manage training assignments for Standard Operating Procedures (SOP), work instructions, job-specific training, and study-related training.

• Address LMS-related inquiries from the end-user community.

• Oversee the LMS support center and maintain documentation.

• Collaborate with the IT department and software vendor to troubleshoot issues and reduce system downtime.

• Develop and update system guidelines and FAQs.

• Gather training records, plans, and associated documents during audits and inspections.

• Administer LMS user accounts.

• Assist with standards, processes, procedures, guidelines, quality checks, system configurations, architecture, and role-based security.

• Troubleshoot training issues for individuals or groups.

• Generate training-related reports utilizing the LMS reporting features.

• Contribute to the training and mentoring of new team members.

⛳️ Requirements

• High school diploma or GED equivalent; higher education is preferred.

• A minimum of 2 years of experience with a learning management system—such as Cornerstone or Cornerstone SBX—or relevant experience in the Pharmaceutical or CRO industry.

• Proficient in both oral and written English.

• Strong understanding of learning management systems and their operational principles.

• Solid knowledge of MS Office applications, including Microsoft Word, Excel, and PowerPoint.

• Exceptional written and verbal communication skills, including negotiation abilities.

• Capable of planning, strategizing, managing, monitoring, scheduling, critiquing, and solving problems.

• Excellent customer service skills.

• Familiarity with the CRO/pharmaceutical industry.

• Understanding of training concepts and training methodologies.

• Ability to create and deliver training on the use of the LMS to end users.

• Strong attention to detail.

• Capacity to work under the guidance of others as well as independently with minimal supervision.

• Adaptable and proactive attitude to thrive in a dynamic environment.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Paid time off and holiday leave.

• Opportunities for professional development and training.

• Collaborative and supportive work environment.