ServiceNow Solutions Architect V

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete ServiceNow architecture, solution design, and implementation strategy.

• Take charge of the platform roadmap from initial discovery through to go-live and ongoing optimization.

• Guide delivery teams on intricate, multi-module implementations, including ITSM, CSM, HRSD, GRC, and FSO.

• Collaborate with executives, IT leadership, and business stakeholders to articulate the platform vision, desired outcomes, and change management processes.

• Act as a reliable technical advisor on ServiceNow strategy and its organizational implications.

• Establish scalable, secure, and maintainable architectures for modules, integrations, and custom applications.

• Design the platform architecture, data models, integration patterns, and data governance frameworks.

• Convert business requirements into ServiceNow solution designs and detailed user stories.

• Evaluate technical design documents, data models, and integration patterns for quality assurance and compliance.

• Manage scope, risk mitigation, escalation resolution, scheduling, technical quality, and business outcomes.

• Coordinate efforts among internal and external delivery teams, implementation partners, developers, and systems integrators.

• Assess the health of ServiceNow instances, including CMDB/CSDM, configuration debt, data model governance, and readiness for upgrades.

• Participate in or lead governance boards, steering committees, and strategic forums.

• Create proof-of-concept demonstrations, technical specifications, and business cases that highlight platform value.

• Provide coaching and mentorship to junior architects, functional leads, and delivery teams.

⛳️ Requirements

• A Bachelor's degree in computer technology or a comparable combination of education and experience.

• At least eight (8) years of experience with ServiceNow platform expertise, ideally in solution architecture, implementation, and delivery.

• Minimum of eight (8) years of practical experience designing and implementing ServiceNow solutions across various product lines.

• ServiceNow Certified Technical Architect (CTA) certification.

• Certified Master Architect (CMA) certification.

• Enterprise Architecture Certification.

• Extensive experience with ServiceNow FSO, SAM, TPRM, SPM, or AI modules.

• Strong understanding of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling.

• Excellent written communication skills and the ability to craft business cases, technical specifications, executive summaries, and board presentations.

• Capability to manage delivery teams ranging from 5 to 50 individuals across both functional and technical areas.

• Proficiency in utilizing Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization.

• Proven experience leading three or more complex, multi-year ServiceNow implementations from the design phase to go-live and subsequent optimization.

• Background in consulting or systems integration, advising clients on platform strategy.

• Experience contributing to published thought leadership related to ServiceNow implementation or digital transformation.

• Familiarity with commercial business functions and workflows supported by ServiceNow.

• Knowledge of Bravium and the governance platform.

• Understanding of multi-divisional or multi-geographic operating models and the scalability of ServiceNow.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Retirement savings plan with company matching.