ServiceNow Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with account executives on account strategies, pipeline assessments, and deal pursuits.

• Assist in qualifying opportunities by verifying genuine business challenges and alignment with ServiceNow.

• Conduct discovery sessions with IT and business leaders from client organizations.

• Provide guidance to clients regarding their platform, suggest out-of-the-box solutions, and aid in creating business cases and roadmaps.

• Articulate ServiceNow's capabilities, including Now Assist and AI Agents.

• Identify necessary products, modules, integrations, and data migrations, and phase the implementation work.

• Collaborate with the delivery team to estimate effort, including roles, hours, timelines, assumptions, and potential risks.

• Draft proposals, Statements of Work, and responses to RFPs.

• Transition deals to delivery to ensure consistency between the sold scope and actual delivery.

• Provide input on scope and effort for pricing and highlight any scope and delivery risks.

• Conduct tailored demonstrations and maintain demo environments and scripts.

• Organize and execute proofs of concept.

• Contribute to the development of repeatable offerings and service packages.

• Represent Opensity at webinars, ServiceNow user groups, and Knowledge events.

• Gather client feedback on offerings, pricing, and capacity.

• Maintain current ServiceNow certifications.

⛳️ Requirements

• Minimum of 5 years in presales, sales engineering, or ServiceNow consulting.

• At least 3 years of hands-on experience in the ServiceNow ecosystem within a presales role.

• Extensive expertise in at least two domains, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.

• Proficient understanding of Now Assist, AI Agents, and App Engine.

• Experience in scoping ServiceNow projects, estimating efforts, and drafting SOWs at a partner or consulting firm.

• Comfortable presenting a demo to a CIO and a technical team.

• Knowledge of services pricing and delivery risks.

• Bachelor’s degree in business, IT, or engineering, or equivalent experience.

• Willingness to travel up to 25% of the time.

• ServiceNow Certified System Administrator (CSA) is mandatory.

• Additional certifications like Certified Implementation Specialist (CIS), AI micro-certifications, and ITIL 4 Foundation are advantageous.

• Background in the legal services industry is a plus.

• Experience in co-selling with ServiceNow and registering deals through the partner portal is desirable.

• Familiarity with selling managed services or ongoing platform support is beneficial.

• Experience in developing business cases that link ServiceNow to cost savings or revenue generation is a plus.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Paid Time Off (PTO)

• Eligibility for annual bonuses