ServiceNow Solution Architect – Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide expert advice to client leaders as a trusted architectural consultant, articulating technical trade-offs to senior stakeholders.

• Develop comprehensive AI solutions that enhance employee experiences, streamline workflows, and govern AI agents for HR and IT.

• Establish target architecture, integration patterns, data architecture, security models, environment strategies, and portal architectures.

• Design ServiceNow Employee Center portals featuring intuitive navigation, relevant content, search functionality, and consolidated task views.

• Facilitate design workshops and architecture evaluations with client leaders and implementation teams.

• Contribute architectural insights during client workshops, business case development, proofs of concept, and proposals.

• Collaborate with AI engineers to assess design choices and integrations during proofs of concept.

• Transition target architectures to implementation teams and provide guidance throughout the build process.

• Proactively identify risks, technical debt, and non-scalable customizations at early stages.

• Set platform standards for data models, API integrations, portal design, and upgrade-safe extensibility.

• Mentor fellow architects on architectural patterns, quality assurance, and secure design practices.

• Monitor ServiceNow’s trajectory and evaluate its implications for clients and service offerings.

⛳️ Requirements

• Over 9 years of experience in ServiceNow implementation, development, or architecture, including the design of complex technical solutions.

• Demonstrated experience as a technical lead, solution architect, or platform architect in large-scale ServiceNow initiatives.

• Bachelor's degree in computer science, information technology, engineering, or a related field.

• Extensive knowledge of Now Platform architecture, data model design, ACL and security architecture, update strategies, and integration design.

• Experience in designing solutions across HRSD and ITSM, along with at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine.

• Practical experience with Employee Center design, including information architecture, widget strategy, search capabilities, security, and content strategy.

• Familiarity with agentic AI on ServiceNow, including AI Agents and Moveworks.

• Sufficient hands-on JavaScript and ServiceNow scripting knowledge to evaluate designs and guide technical decisions.

• Ability to balance out-of-the-box capabilities, configuration, and custom development while maintaining upgradeability and long-term platform integrity.

• Strong client-facing consulting experience, including conducting workshops, presenting architectural concepts, and working with senior stakeholders.

• Collaborative leadership approach, capable of mentoring teams and influencing design decisions.

• Comfort operating in dynamic enterprise transformation settings, with the ability to distill complex requirements into actionable architectural choices.

• Required: ServiceNow Certified System Administrator (CSA).

🏝️ Benefits

• Equal opportunity employer dedicated to fostering diversity and inclusion within the workplace.