ServiceNow Project Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary contact for ServiceNow demand intake.

• Oversee and monitor incoming requests related to ServiceNow projects and enhancements.

• Keep the demand intake register updated, ensuring that requests are logged, categorized, and maintained.

• Plan, schedule, and manage ServiceNow projects in line with the organization's objectives.

• Organize and lead project meetings, prepare agendas, take minutes, and follow up on action items.

• Manage project tasks and resources to guarantee timely delivery.

• Monitor project milestones, risks, issues, and dependencies, escalating any concerns when necessary.

• Maintain comprehensive project documentation.

• Utilize ServiceNow and other tools to oversee and manage project progress.

• Serve as a liaison between business Process Owners, Stakeholders, and ServiceNow Product Owners.

• Encourage communication to address inquiries, provide updates, and resolve challenges.

• Collaborate with leadership to ensure that demand intake prioritization aligns with the organizational strategy.

• Ensure adherence to organizational policies, standards, and best practices.

• Willing to travel up to 5%.

⛳️ Requirements

• A University Degree in Business Administration, Project Management, or a related field is typically required.

• At least 8 years of experience in project management or demand management, preferably in IT or a similar field; or an Advanced Degree in a related field with a minimum of 5 years' experience.

• A minimum of 3 years of experience with ServiceNow.

• Direct experience in managing ServiceNow implementations, enhancements, or upgrades.

• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities.

• Knowledge of SAFe methodology and project lifecycle processes.

• Experience collaborating with technical teams (developers, architects, platform owners) and business stakeholders.

• ITIL and/or HRSD certification is preferred.

• ServiceNow certification is preferred.

• Must have authorization to work in the U.S. without the company's immigration sponsorship now or in the future.

• No security clearance is necessary.

🏝️ Benefits

• Competitive compensation package.

• Healthcare benefits.

• Wellness benefits.

• Retirement benefits.

• Work/life balance benefits.

• Parental leave, including provisions for paternal leave.

• Flexible work schedules.

• Awards for achievements.

• Educational assistance programs.

• Backup care for children and adults.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance options.

• Short-term disability coverage.

• Long-term disability coverage.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee assistance program.

• Employee Scholar Program.

• Paid time off.

• Observance of holidays.

• Potential availability of annual short-term and/or long-term incentive compensation programs.