ServiceNow IT Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to IT leaders while acting as a trusted ServiceNow consultant to client IT teams.

• Convert business and operational model requirements into scalable solutions across ITSM, ITOM, ITAM, and SPM, including governance for AI agents.

• Evaluate client instances, CMDB, data integrity, integrations, and customizations to determine readiness for AI adoption.

• Define ServiceNow integrations with cloud services, identity providers, observability tools, middleware, and business applications.

• Facilitate IT discovery and design workshops.

• Contribute to IT architecture during client workshops, business case development, proofs of concept, and proposals.

• Collaborate with AI engineers to build and test IT use cases using Flow Designer and IntegrationHub.

• Oversee implementation by transferring designs, responding to architecture inquiries, and identifying risks and technical debt.

• Develop reusable IT patterns, use case catalogs, and accelerators.

• Monitor ServiceNow advancements and pinpoint client opportunities.

• Report directly to the Solution Architect Lead.

⛳️ Requirements

• A minimum of 6 years of experience in ServiceNow implementation, development, or architecture, including technical solution design.

• Bachelor's degree in computer science, information technology, engineering, or a closely related discipline.

• Extensive experience with ServiceNow ITSM, as well as at least one of ITOM, ITAM, or SPM.

• Solid understanding of Now Platform architecture, CMDB and data model design, security, and integration architecture.

• Strong practical skills in JavaScript, ServiceNow scripting, and REST and API-led integrations.

• Familiarity with agentic AI on ServiceNow, including AI Agents and Moveworks, or a keen interest in developing it.

• Ability to balance out-of-the-box functionality, configuration, and custom development while maintaining upgradeability.

• Experience in client-facing consulting, including conducting workshops and communicating with stakeholders.

• Strong analytical and problem-solving skills, with the ability to simplify complex requirements into actionable design decisions.

• Comfortable collaborating across cross-functional teams in uncertain enterprise transformation settings.

• Required: ServiceNow Certified System Administrator (CSA).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible work environment with remote work options.