ServiceNow Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the complete implementation life cycle to facilitate the deployment of ServiceNow modules in intricate client environments.

• Collaborate with Agile teams and methodologies in a remote setting.

• Gain insights into clients’ ServiceNow business requirements.

• Liaise with client stakeholders to comprehend mission objectives and execute requirements in ServiceNow.

• Offer technical guidance on inquiries related to assigned ServiceNow implementations.

• Present both ongoing and final capability demonstrations to client stakeholders.

• Deploy ServiceNow modules for various customers.

• Implement configurations and customizations for multiple clients.

• Develop and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

⛳️ Requirements

• A bachelor's degree is required.

• At least six (6) years of professional experience.

• A minimum of four (4) years of experience in configuring and implementing the ServiceNow platform or its applications.

• Proven experience in implementing and deploying ServiceNow modules using Agile DevSecOps methodologies within a client setting.

• Demonstrated knowledge of ServiceNow platform functionalities in a client environment.

• Experience with ServiceNow Business Rules and scripting components of the ServiceNow Platform.

• Background in ServiceNow application implementation and deployment.

• Some travel may be necessary within CONUS only.

• Experience implementing ServiceNow within a Human-Centered Design framework.

• Proven ability to configure and customize ServiceNow Service Portal pages and widgets.

• Demonstrated expertise in configuring and customizing ServiceNow Workspaces.

• Experience in implementing ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), or Integrated Risk Management.

• Proven experience implementing ServiceNow modules for clients in the US Federal Government.

• ServiceNow Certified System Administrator certification is preferred.

• ServiceNow Certified Implementation Specialist - CSM certification is preferred.

• A degree in engineering, finance, economics, operations research, mathematics, or a related field is preferred.

🏝️ Benefits

• Equal employment opportunities.

• Assistance for individuals with disabilities during the application process.

• Potential travel within CONUS only.