Senior ServiceNow Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete implementation life cycle for deploying ServiceNow modules in intricate client environments.

• Collaborate with Agile teams and methodologies within a virtual setting.

• Develop a comprehensive understanding of the ServiceNow business needs of customers.

• Liaise with client stakeholders to comprehend mission requirements and execute them in ServiceNow.

• Offer technical guidance on inquiries related to assigned ServiceNow implementations.

• Present in-progress and final capability demonstrations to client stakeholders.

• Implement ServiceNow modules for various customers.

• Execute configurations and customizations for multiple clients.

• Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

⛳️ Requirements

• A bachelor's degree is required; a degree in engineering, finance, economics, operations research, mathematics, or a similar field is preferred.

• A minimum of ten (10) years of work experience is required.

• At least five (5) years of experience in administering, configuring, or implementing the ServiceNow platform or its applications is necessary.

• Proven experience in implementing and deploying ServiceNow modules using Agile DevSecOps methodologies in a client setting.

• Demonstrated familiarity with ServiceNow platform capabilities in a client context.

• Proven experience with ServiceNow Business Rules and scripting components of the ServiceNow Platform.

• Experience in implementing ServiceNow within a Human-Centered Design framework is preferred.

• Demonstrated ability in configuring and customizing ServiceNow Service Portal pages and widgets is preferred.

• Proven experience in configuring and customizing ServiceNow Workspaces is preferred.

• Demonstrated experience in implementing ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), or Integrated Risk Management is preferred.

• Proven experience in implementing ServiceNow modules for clients in the US Federal Government is preferred.

• ServiceNow Certified System Administrator certification is preferred.

• ServiceNow Certified Implementation Specialist - CSM certification is preferred.

🏝️ Benefits

• Equal employment opportunities.

• Some travel may be required within CONUS only.