ServiceNow Consultant, CSDM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide advice and support to customers in the design, implementation, and continuous development of CMDB and CSDM solutions.

• Assume a key functional and technical consulting position.

• Create scalable, CSDM 5-compliant data models and CMDB architectures tailored for complex enterprise settings.

• Design and implement sustainable governance for CMDB.

• Establish standards for data quality, ownership, lifecycle, and responsibilities.

• Offer guidance and assistance in the utilization of ITOM Discovery, Agent Client Collector (ACC), and Service Mapping.

• Guarantee reliable and automated CMDB population.

• Evaluate current CMDB structures and pinpoint areas for optimization.

• Collaborate with customers to develop CSDM and CMDB roadmaps.

• Design and lead workshops with C-level executives, service owners, enterprise architects, and technical teams.

• Convert various requirements into actionable solutions.

• Serve as a subject-matter expert and technical advisor for architectural and governance choices.

• Ensure the effective implementation of ServiceNow best practices.

⛳️ Requirements

• Minimum of 5 years of professional experience with ServiceNow.

• Successfully supported and executed multiple CMDB and CSDM deployments.

• Excellent and current knowledge of CSDM 5.

• Profound understanding of the ServiceNow CMDB and its associated data models.

• Solid practical experience with ITOM Discovery, Agent Client Collector (ACC), and Service Mapping.

• Familiarity with CMDB governance, data modeling, data quality, ownership, and lifecycle management.

• Experience in complex enterprise ServiceNow environments with over 100,000 Configuration Items (CIs).

• Extensive experience in designing and facilitating customer and architectural workshops.

• Capability to convey complex technical concepts effectively.

• Confident engagement with C-level executives, service owners, and technical teams.

• ServiceNow Certified System Administrator (CSA) certification.

• Relevant CIS certifications, such as CIS Discovery/Service Mapping, CIS Data Foundations, or similar ServiceNow certifications.

• Structured and solution-focused approach to work.

• Strong consulting abilities and a high degree of technical and architectural insight.

🏝️ Benefits

• Permanent employment contract.

• Competitive compensation.

• Opportunities for training and development.

• Hybrid and fully remote working options.

• Company-provided PC and equipment.