Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, troubleshoot, repair, and maintain commercial warewashing equipment, encompassing under-counter, pass-through, and rack conveyor dishwashers.

• Oversee all on-site installations, diagnostics, repairs, and maintenance tasks.

• Identify errors and technical issues, determining suitable solutions.

• Generate prompt and detailed service reports.

• Record processes and adhere to company standard procedures and protocols.

• Work in collaboration with the technical team, sharing information throughout the organization.

• Assess customer needs and provide appropriate recommendations.

• Achieve established goals and targets related to response times, first-time fix rates, customer satisfaction, stock management, productivity, and effective teamwork.

• Guide customers in the proper use and maintenance of their equipment.

• Operate independently while receiving support from a Regional Operations Manager and allocation team.

⛳️ Requirements

• Proven experience as a service technician.

• Electrical competence with single-phase and three-phase equipment.

• Exceptional written and verbal communication skills.

• Strong analytical and problem-solving capabilities.

• Proficient in troubleshooting, testing, repairing, and servicing technical equipment.

• Excellent organizational skills and computer proficiency.

• Familiarity with mobile tools and applications.

• Demonstrated field service experience.

• Direct experience in the warewashing and/or catering sector is highly preferred.

• Ability to manage time effectively and work under pressure to meet tight deadlines.

• Capability to handle multiple tasks simultaneously.

• Quick adaptability in a fast-paced, changing environment.

• Willingness to pursue additional training to meet the demands of the role.

• Strong attention to health and safety protocols.

• Commitment to fulfilling reporting requirements diligently.

🏝️ Benefits

• Competitive salary with the potential for overtime.

• Company van (with private use) including a fuel card.

• Laptop provided.

• Mobile phone provided.

• Comprehensive and ongoing training offered.

• 33 days of annual leave, including bank holidays (increasing with length of service).

• Pension and life assurance benefits.

• Employee assistance program and discount scheme available.

• Salary sacrifice option for an electric car scheme.