AVP, SBA Post-Closing Loan Servicing Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Process and document post-closing loan disbursements, advances, construction draws, and other authorized funding requests.

• Review invoices, budgets, inspections, lien waivers, title updates, equity injection evidence, and other supporting documentation.

• Collaborate with borrowers, relationship managers, loan officers, attorneys, title companies, construction consultants, and other service providers.

• Maintain disbursement records and reconcile activities with core systems, loan documentation, and approved sources-and-uses requirements.

• Identify exceptions, documentation gaps, unusual activities, and potential compliance issues, and escalate them as necessary.

• Organize and maintain electronic and physical loan files throughout the servicing lifecycle.

• Track and resolve post-closing exceptions, trailing documents, recorded instruments, title policies, insurance evidence, collateral documents, and lien perfection items.

• Coordinate the recording and filing of documents with counties, states, agencies, and third-party providers.

• Update loan systems, ticklers, document repositories, and servicing notes regularly.

• Handle routine servicing requests including collateral releases, payoffs, lien releases, payment changes, advances, and loan modifications.

• Monitor ongoing financial reporting requirements and gather borrower, guarantor, affiliate, and collateral-related documents.

• Communicate with clients and external representatives regarding missing or updated documents and submission deadlines.

• Collaborate with relationship management, portfolio management, credit, underwriting, loan administration, and servicing teams.

• Review documents for completeness, reporting period, signatures, dates, and consistency with loan requirements.

• Maintain follow-up history and escalate overdue, incomplete, or non-compliant reporting items.

• Ensure compliance with bank policies, loan documents, regulations, and SBA Standard Operating Procedures.

• Prepare documentation for internal reviews, external audits, regulatory examinations, SBA reviews, and loan file testing.

• Assist with audit findings, tracking corrective actions, training, cross-training, procedure updates, system testing, automation initiatives, and continuous improvement projects.

• Provide guidance on post-closing documentation, servicing requirements, file standards, and follow-up expectations.

• Contribute to process improvements for loan quality, efficiency, reporting, controls, and borrower experience.

• Perform other job-related duties as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in loan servicing, loan operations, commercial lending, SBA lending, loan processing, or a similar financial-services role.

• Working knowledge of post-closing loan administration, document tracking, payment processing, collateral documentation, and file maintenance.

• Capability to interpret loan documents, approval terms, servicing requirements, and supporting financial documentation.

• Proficiency in Microsoft 365 applications.

• Ability to learn and effectively utilize loan origination, core banking, customer relationship management, and document-management systems.

• Strong attention to detail, exceptional organizational skills, follow-through ability, and capacity to manage multiple deadlines and recurring requirements.

• Professional written and verbal communication skills.

• Ability to exercise sound judgment, recognize risks, protect confidential information, and escalate matters appropriately.

• Experience servicing SBA 7(a) and/or 504 loans, including construction, renovation, or leasehold-improvement transactions.

• Familiarity with SBA authorization terms, use-of-proceeds restrictions, collateral and lien requirements, disbursement controls, and servicing actions.

• Experience with Salesforce, nCino, or similar lending platforms.

• Experience supporting audits, examinations, quality-control reviews, and exception remediation.

• Comfort with adopting AI-assisted tools, workflow automation, and evolving technology.

🏝️ Benefits

• Annual bonuses, commissions, short- and long-term incentives, and program-specific awards.

• Health insurance coverage.

• Team member wellness program.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays, paid time off, and vacation.

• 401k plan with corporate match.

• Medical and dental insurance.

• Equal Opportunity and Affirmative Action employer.